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All replies
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Helpful answers
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May 18, 2016 6:29 AM in response to dialabrainby bike016,Did it but problem remains i am just wondering if the problem is not related to country from where i am doing signing in (Mozambique) some applications i couldn't download because of that. No clue just guessing.
Tnx
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May 18, 2016 6:34 AM in response to bike016by dialabrain,I recommended uninstalling MacKeeper because it's a worthless program and causes various issues on OSX.
Is the update to El Capitan not listed in the App Store or are you just having a problem downloading it?
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May 18, 2016 6:48 AM in response to bike016by JimmyCMPIT,★HelpfulDialABrains advice to remove MacKeeper is recommended, regardless of this issue, it's a bad program it's been cited on these forums as causing issues.
Currently I'm on the East Coat of the US and my download of 10.11.5 from the Appstore has been very slow (on a very fast network) and several times it has updated it's re-estimated time to finish by adding minutes to the theoretical time. It could be Apple serves are busy and this is normal
I would recommend you disconnect any other devices on your network while you are downloading and if a wired connection is possible use that instead of wi-fi
if the download times out you can reboot into safe mode
Try safe mode if your Mac doesn't finish starting up - Apple Support
and begin the download over (NOTE: this will start downloading all over again and your current progress will be deleted)
you can see if there is an apple store or service in Mozambique that will allow you to download from their network if all else is failing.
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May 18, 2016 6:43 AM in response to dialabrainby bike016,when new security or any other update appear i cant download just that update i must download whole OSX which is 6GB and like that each time when new update appear... little bit tired of that and just want to resolve issue...
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May 18, 2016 6:54 AM in response to dialabrainby bike016,this is much better thank you for link but problem with app store still remains, not sure if i sign in with different email if that would resolve problem?!
Thank you again
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May 18, 2016 6:58 AM in response to bike016by dialabrain,You're welcome. I assume you mean a different Apple ID. If you have a different one you could try it.
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May 18, 2016 7:14 AM in response to dialabrainby bike016,Just now did it and its showing the same "An error has occurred Can't connect to the Apple Software Update server." seems that problem is much bigger then my hacking capacity
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May 18, 2016 7:20 AM in response to bike016by dialabrain,Honestly I don't know why you can download anything but the El Capitan updates. You might have to contact Apple support and ask.
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May 18, 2016 7:27 AM in response to bike016by Sweetbriar boy,Count yourself lucky. I would not do the download at all given my experience today. Wait until you are sure it is working properly before proceeding.