robhardy1

Q: Cannot Verify on Old E-Address

Hello,

 

 

I do not use my iPad much and am a real novice about it.

 

 

Today I updated it with IOS 9.3.2.  When it came back on after the update, it brings up a box saying “Apple ID Verification - enter the password for “**** in Settings.”  I have not had that e-mail address in a long while, and my Apple ID is ****.  I have no password for ****, and when I ask via my laptop computer at the Apple opening page to help me find the account belonging to ****, it says there is no such account (although I can sign in fine using the laptop computer to the Apple account of ****).

 

 

On the iPad page where it asks for my verification, I can hit the “Settings” button.  Then a box says, “Apple ID Password - the password for “****” needs to be updated.”  There is a box for me to put in my password, but it does not accept the one Apple knows me by for ****.  So I cannot sign in. 

 

 

If I hit the “Cancel” button, I can use the iPad for other things, but I’d like to be able to sign in without problems in my ****.

 

 

What should I do?

 

 

Thank you,

 

 

Rob ****

<Personal Information Edited by Host>

iPad, iOS 9.3.2, null

Posted on May 18, 2016 6:25 AM

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Q: Cannot Verify on Old E-Address

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