jennkis

Q: I can't make or receive calls after updating to 9.3.2

i cannot make or receive calls after updating to 9.3.2. I've tried toggling airplane mode, cellular data, doing a reset, the moon is off. Nothing works.

iPhone 6 Plus, iOS 9.3.2

Posted on May 18, 2016 6:38 AM

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Q: I can't make or receive calls after updating to 9.3.2

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  • Helpful answers

  • by Hajoö,

    Hajoö Hajoö May 18, 2016 7:01 AM in response to jennkis
    Level 1 (8 points)
    May 18, 2016 7:01 AM in response to jennkis

    Did you checked if you have Airplane mode online?
    You can see it on the top bar. Theres an Airplane.

  • by jennkis,

    jennkis jennkis May 18, 2016 7:04 AM in response to Hajoö
    Level 1 (5 points)
    iPhone
    May 18, 2016 7:04 AM in response to Hajoö

    Yes I checked that and the airplane is off

  • by Hajoö,

    Hajoö Hajoö May 18, 2016 7:28 AM in response to jennkis
    Level 1 (8 points)
    May 18, 2016 7:28 AM in response to jennkis

    Okay. Then Check this.

     

     

    Check your iPhone settings

    1. Turn airplane mode on and off. Tap Settings > Enable Airplane Mode, wait five seconds, then turn airplane mode off.
    2. Check your Do Not Disturb settings. Tap Settings > Do Not Disturb.
    3. Check for any blocked Phone numbers Tap Settings > Phone > Blocked.
    4. See if Call Forwarding is turned on. Tap Settings > Phone > Call Forwarding.

    Update your software

    1. Check for a carrier settings update.
    2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

    Remove and reinsert your SIM card

    If your iPhone has a SIM card, remove the SIM card, then reinsert it.

  • by elcpu,

    elcpu elcpu May 18, 2016 7:31 AM in response to jennkis
    Level 6 (16,155 points)
    Photos for Mac
    May 18, 2016 7:31 AM in response to jennkis

    Try resetting the Network Settings:  Settings > General > Reset > Reset Network Settings. This often works for Cellular as well as Wi-Fi.


    The following Apple article provides more details:

    If you can't make or receive calls on your iPhone - Apple Support

  • by jennkis,

    jennkis jennkis May 18, 2016 7:31 AM in response to Hajoö
    Level 1 (5 points)
    iPhone
    May 18, 2016 7:31 AM in response to Hajoö

    I found that article and tried every step of them so far with no luck.

  • by elcpu,

    elcpu elcpu May 18, 2016 7:32 AM in response to jennkis
    Level 6 (16,155 points)
    Photos for Mac
    May 18, 2016 7:32 AM in response to jennkis

    jennkis wrote:

    I found that article and tried every step of them so far with no luck.

     

    I would contact your carrier then.

  • by jennkis,

    jennkis jennkis May 18, 2016 7:38 AM in response to jennkis
    Level 1 (5 points)
    iPhone
    May 18, 2016 7:38 AM in response to jennkis

    Here's the thing, my husband has a 6S but didn't upgrade to 9.3.2 and his phone works fine. Thats why I'm not thinking it's the carrier but the update. That's the only thing that has changed. I'd like to go back to 9.3.1 when it was working. :/

  • by jennkis,

    jennkis jennkis May 18, 2016 7:40 AM in response to jennkis
    Level 1 (5 points)
    iPhone
    May 18, 2016 7:40 AM in response to jennkis

    **Not the carrier

  • by elcpu,

    elcpu elcpu May 18, 2016 7:42 AM in response to jennkis
    Level 6 (16,155 points)
    Photos for Mac
    May 18, 2016 7:42 AM in response to jennkis

    It is possible that the update got corrupted. No way of knowing for sure unless you try a system restore which may or may not fix the issue.

     

    System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

     

    https://support.apple.com/en-us/HT201252

  • by Erick3373,

    Erick3373 Erick3373 May 18, 2016 3:50 PM in response to elcpu
    Level 1 (4 points)
    iPhone
    May 18, 2016 3:50 PM in response to elcpu

    This was also happening to me.  I have an 6 plus.  I could not hear anyone when making/receiving calls and they could not hear me.  When I switch to speaker phone the voices coming across were mostly garbled and unrecognizable.  This problem immediately started happening after updating to iOS 9.3.2.   I tried rebooting the phone and that fixed the problem. 

  • by Erick3373,

    Erick3373 Erick3373 May 18, 2016 3:54 PM in response to jennkis
    Level 1 (4 points)
    iPhone
    May 18, 2016 3:54 PM in response to jennkis

    This was also happening to me.  I have an 6 plus.  I could not hear anyone when making/receiving calls and they could not hear me.  When I switch to speaker phone the voices coming across were mostly garbled and unrecognizable.  This problem immediately started happening after updating to iOS 9.3.2.   I tried rebooting the phone and that fixed the problem.