Messenger push notifications disappear instantly

Hi!

The thing started after I bought a new Mac Air 13" and I have a problem now with my iPhone 5s (with updated freshly iOS). When I receive a message via Facebook the push notification disappears instantly (it visible for like not even 1 second on the locked screen)?

What is the problem? I have not touched any settings on either Mac (it's push notifications for Facebook active) nor my iPhone.

Also when I receive a message which contains the "thumbs up emoji" it shows itself as a weird question mark in a square on my iPhone and Mac as well.

I know it's detail but it is frustrating nonetheless.

Best regards

MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11.5)

Posted on May 18, 2016 8:51 AM

Reply
26 replies

May 31, 2016 12:07 PM in response to Eckowy

Eckowy wrote:


The problem started before the newest update for the app (26th of May - for both apps actually) so I have serious doubts that the app/apps are faulty here.

Are you having issues with apps developed by any other developers that relate to push notifications? You've mentioned Facebook and Facebook Messenger.


If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support


It will be an issue resolved by troubleshooting from the developer end of the apps, not from Apple.

May 18, 2016 9:47 AM in response to Eckowy

Settings - Notifications - toggle FB to off

Sign out of iCloud


Do a forced restart - After shutting down all open apps using the app switcher - invoked by quick double press of the home button and swiping up on each app till it flies off the screen.


Hold the sleep/wake and home buttons down together till you see  logo - then release and allow normal boot up


Then sign back in and see if that makes a difference

May 31, 2016 11:13 AM in response to Eckowy

I have 2 devices running 9.3.2, one is an iPod touch 5 gen, the other is an iPhone 5S. I bought the 5S last weekend.


Ipod touch is working fine. iPhone has the glitch where the notifications come and go. The only difference in settings between the two as far as I can tell is Facebook app notifications (iPod - on, iPhone - off). I have turned them on on the iPhone to test.


I should enable them on my iPad to see what happens.

May 31, 2016 11:18 AM in response to Eckowy

Eckowy wrote:


My friend (the one who is a certified apple specialist for PL) says that there nothing we can actually do. Just have to wait for the next update - not sure if he meant Messenger/Facebook update or the iOS update though.

He meant Messenger. Their last update to the individual app resolved this issue for a lot of users as was previously mentioned in this thread. If your issue is continuing after having updated your Messenger app and you have already deleted the App off of your iPhone after that update to re-download it, but are still experiencing this issue, it will be addressed by the developer in a future update.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Messenger push notifications disappear instantly

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