morgus1
Level 1 (4 points)
Safari

Q: Safari Issue- restore from backup???

My Safari 9.1.1 went on the fritz starting 4 days ago.  It is not a system wide problem...if I log in as a guest it works fine.  Can I restore the Safari settings from time machine?...if so which files should I try.

Thanks.

Mac Pro, OS X El Capitan (10.11.5)

Posted on May 18, 2016 6:00 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,936 points)
Applications
A:

If the Develop menu isn't showing in the Safari menu bar, select

          Safari ▹ Preferences... ▹ Advanced ▹ Show Develop menu in menu bar

Uncheck any checked items in the menu that start with the word "Disable." You can then go back to the Preferences window and disable the Develop menu itself, if you wish.

Posted on May 18, 2016 8:08 PM

Close
morgus1

Q: Safari Issue- restore from backup???

  • All replies
  • Helpful answers

  • by macjack,

    macjack macjack May 18, 2016 6:03 PM in response to morgus1
    Level 9 (55,682 points)
    Mac OS X
    May 18, 2016 6:03 PM in response to morgus1

    What do mean by "it went on the fritz"? Tell us exactly what happens when you launch Safari.

  • by morgus1,

    morgus1 morgus1 May 18, 2016 6:07 PM in response to macjack
    Level 1 (4 points)
    Safari
    May 18, 2016 6:07 PM in response to macjack

    Here's a screen shot of the yahoo home page.  All web pages look like this.  All script, no pics, videos, flash.SS.jpg

  • by macjack,

    macjack macjack May 18, 2016 6:27 PM in response to morgus1
    Level 9 (55,682 points)
    Mac OS X
    May 18, 2016 6:27 PM in response to morgus1

    Force Quit Safari ( command + option + esc keys). Then, Relaunch Safari holding the shift key.

     

  • by morgus1,

    morgus1 morgus1 May 18, 2016 7:20 PM in response to macjack
    Level 1 (4 points)
    Safari
    May 18, 2016 7:20 PM in response to macjack

    I tried that.  Still the same issue.

    Thanks for the suggestion

  • by macjack,

    macjack macjack May 18, 2016 7:35 PM in response to morgus1
    Level 9 (55,682 points)
    Mac OS X
    May 18, 2016 7:35 PM in response to morgus1

    If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

    If that doen' solve it then please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis May 18, 2016 8:08 PM in response to morgus1
    Level 10 (207,936 points)
    Applications
    May 18, 2016 8:08 PM in response to morgus1

    If the Develop menu isn't showing in the Safari menu bar, select

              Safari ▹ Preferences... ▹ Advanced ▹ Show Develop menu in menu bar

    Uncheck any checked items in the menu that start with the word "Disable." You can then go back to the Preferences window and disable the Develop menu itself, if you wish.

  • by morgus1,

    morgus1 morgus1 May 18, 2016 7:55 PM in response to macjack
    Level 1 (4 points)
    Safari
    May 18, 2016 7:55 PM in response to macjack

    Here it is with Safari causing the beachball...it won't quit now...has to be force quit.

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-18 21:44:21

    Download EtreCheck from https://etrecheck.com

    Runtime 2:22

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Beachballing

    Description:

    Safari won’t load web pages correctly.  Won’t quit…must force quit every time

     

    Hardware Information: ⓘ

        Mac Pro (Early 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        Mac Pro - model: MacPro4,1

        1 2.93 GHz Quad-Core Intel Xeon CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            DIMM 1

                4 GB DDR3 ECC 1066 MHz ok

            DIMM 2

                4 GB DDR3 ECC 1066 MHz ok

            DIMM 3

                4 GB DDR3 ECC 1066 MHz ok

            DIMM 4

                4 GB DDR3 ECC 1066 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en2: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 4870 - VRAM: 512 MB

            DELL 2405FPW 1920 x 1200 @ 60 Hz

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 5 hours

     

    Disk Information: ⓘ

        HL-DT-ST DVD-RW GH41N   ()

     

        HL-DT-ST DVD-RW GH41N   ()

     

        WDC WD1001FALS-41K1B0 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            disk0s2 (disk0s2) <not mounted> : 999.86 GB

            Boot OS X (disk0s3) <not mounted> : 134 MB

     

        WDC WD1001FALS-41K1B0 disk3 : (1 TB) (Rotational)

            EFI (disk3s1) <not mounted> : 210 MB

            disk3s2 (disk3s2) <not mounted> : 999.86 GB

            Boot OS X (disk3s3) <not mounted> : 134 MB

     

        WDC WD2001FASS-00U0B0 disk2 : (2 TB) (Rotational)

            EFI (disk2s1) <not mounted> : 210 MB

            disk2s2 (disk2s2) <not mounted> : 2.00 TB

            Boot OS X (disk2s3) <not mounted> : 134 MB

     

        WDC WD2001FASS-00U0B0 disk1 : (2 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            disk1s2 (disk1s2) <not mounted> : 2.00 TB

            Boot OS X (disk1s3) <not mounted> : 134 MB

     

    USB Information: ⓘ

        SMSC USB2223

        SanDisk Corp. SDDR-113

        Apple, Inc. Keyboard Hub

            Apple, Inc Apple Keyboard

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

        ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

        2 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-05-17) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-05-17) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-05-17) [Support]

        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-05-17) [Support]

        [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-05-17) [Support]

        [not loaded]    com.leapfrog.codeless.kext (2.0 - 2016-05-17) [Support]

        [not loaded]    com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.7 - 2016-05-17) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.4 (26840) - SDK 10.4 - 2016-05-17) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 (26840) - SDK 10.4 - 2013-10-05) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 (26840) - SDK 10.5 - 2013-10-05) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.4 (26840) - SDK 10.4 - 2013-10-05) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    9 Apple tasks

        [loaded]    155 Apple tasks

        [running]    64 Apple tasks

        [killed]    10 Apple tasks

        10 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    159 Apple tasks

        [running]    79 Apple tasks

        [killed]    6 Apple tasks

        6 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [loaded]    com.coupons.coupond.plist (2014-02-19) [Support]

        [running]    com.epson.Epson_Low_Ink_Reminder.launcher.plist (2012-12-18) [Support]

        [running]    com.epson.eventmanager.agent.plist (2012-05-08) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-01) [Support]

        [loaded]    com.intego.backupassistant.agent.plist (2012-10-24) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2012-12-12) [Support]

     

    Launch Daemons: ⓘ

        [failed]    com.adobe.fpsaud.plist (2016-05-09) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-01) [Support]

        [running]    com.intego.BackupAssistant.daemon.plist (2012-10-24) [Support]

        [loaded]    com.leapfrog.connect.authdaemon.plist (2015-02-23) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2012-12-12) [Support]

        [running]    com.sonos.SonosLibraryServer.plist (2016-04-29) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.apple.SafariBookmarksSyncer.plist

        [failed]    com.jdibackup.ZipCloud.autostart.plist (2016-01-23) Adware!  [Remove]

        [failed]    com.jdibackup.ZipCloud.notify.plist (2016-01-23) Adware!  [Remove]

        [running]    com.leapfrog.connect.monitor.plist (2014-09-21) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        EyeTV Helper    Application  (/Library/Application Support/EyeTV/EyeTV Helper.app)

     

    Other Apps: ⓘ

        [running]    com.elgato.eyetvhelper.84192

        [running]    com.google.Chrome.75232

        [loaded]    413 Apple tasks

        [running]    177 Apple tasks

        [killed]    15 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-17)

        Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-04-13) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-21) [Support]

        FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-18) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-17)

        Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-18) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        SharePointBrowserPlugin: 14.4.1 - SDK 10.6 (2014-04-09) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-20)

        CouponPrinter-FireFox_v2: 5.0.3 - SDK 10.6 (2014-08-08) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-17) Check version

     

    User internet Plug-ins: ⓘ

        WebEx: 1.0 (2011-08-17) [Support]

        npBcsMcTcIO: Unknown (2013-02-20) [Support]

        Google Earth Web Plug-in: Unknown (2013-03-19)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-05-09) [Support]

        Flip4Mac WMV (2013-03-29) [Support]

        Java (2016-05-17) [Support]

        Perian (2011-07-23) [Support]

        YAMAHA-USBMIDIPatch (2012-07-10) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

        Destinations:

            Time Machine [Local]

            Total size: 4.00 TB

            Total number of backups: 55

            Oldest backup: 3/12/15, 12:13 PM

            Last backup: 5/18/16, 3:28 PM

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 0 B X 3)

     

            Seagate Backup Plus Drive [Local]

            Total size: 4.00 TB

            Total number of backups: 25

            Oldest backup: 9/13/15, 4:26 PM

            Last backup: 4/21/16, 10:17 AM

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 0 B X 3)

     

    Top Processes by CPU: ⓘ

           100%    Safari

             2%    kernel_task

             2%    WindowServer

             1%    fontd

             0%    com.apple.WebKit.WebContent(3)

     

    Top Processes by Memory: ⓘ

        5.38 GB    Safari

        1.09 GB    kernel_task

        606 MB    com.apple.MediaLibraryService

        524 MB    iTunes

        459 MB    softwareupdated

     

    Virtual Memory Information: ⓘ

        2.43 GB    Free RAM

        14.00 GB    Used RAM (2.53 GB Cached)

        2 MB    Swap Used

     

    Diagnostics Information: ⓘ

        May 18, 2016, 09:31:21 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-213121_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        May 18, 2016, 09:22:43 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-18-212243_[redacted].cras h

            com.apple.WebKit.PluginProcess - /System/Library/Frameworks/WebKit.framework/Versions/A/PluginProcess.app/Conten ts/MacOS/PluginProcess

        May 18, 2016, 09:20:58 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-212058_[redacted].cpu_resourc e.diag [Details]

        May 18, 2016, 08:10:30 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-201030_[redacted].hang

        May 18, 2016, 08:09:41 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-200941_[redacted].hang

        May 18, 2016, 08:05:40 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-200540_[redacted].cpu_resourc e.diag [Details]

        May 18, 2016, 07:45:07 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-194507_[redacted].hang

        May 18, 2016, 04:41:32 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-164132_[redacted].cpu_resourc e.diag [Details]

        May 18, 2016, 04:35:59 PM    Self test - passed

        May 18, 2016, 04:31:14 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-163114_[redacted].cpu_resourc e.diag [Details]

        May 18, 2016, 04:27:59 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-162759_[redacted].hang

        May 18, 2016, 04:12:15 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-161215_[redacted].hang

        May 18, 2016, 04:11:06 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-18-161106_[redacted].cpu_resourc e.diag [Details]

        May 17, 2016, 08:44:30 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-17-204430_[redacted].hang

        May 17, 2016, 07:36:13 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-17-193613_[redacted].hang

        May 17, 2016, 07:35:41 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-17-193541_[redacted].cpu_resourc e.diag [Details]

        May 17, 2016, 07:34:20 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-17-193420_[redacted].hang

        May 17, 2016, 07:28:19 PM    /Library/Logs/DiagnosticReports/Safari_2016-05-17-192819_[redacted].cpu_resourc e.diag [Details]

        May 17, 2016, 07:20:40 PM    ~/Library/Logs/DiagnosticReports/suggestd_2016-05-17-192040_[redacted].crash

            /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

        May 17, 2016, 07:19:42 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-191942_[redacted].cras h

        May 17, 2016, 07:10:03 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-191003_[redacted].cras h

        May 17, 2016, 07:09:54 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-190954_[redacted].cras h

        May 17, 2016, 07:09:49 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-190949_[redacted].cras h

        May 17, 2016, 07:09:48 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-190948_[redacted].cras h

        May 17, 2016, 07:09:35 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-190935_[redacted].cras h

        May 17, 2016, 07:09:28 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-190928_[redacted].cras h

        May 17, 2016, 07:05:31 PM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-190531_[redacted].cras h

        May 17, 2016, 07:45:37 AM    /Library/Logs/DiagnosticReports/PluginProcess_2016-05-17-074537_[redacted].cras h

     

  • by morgus1,

    morgus1 morgus1 May 18, 2016 8:07 PM in response to Linc Davis
    Level 1 (4 points)
    Safari
    May 18, 2016 8:07 PM in response to Linc Davis

    That worked!!!

    The "disable styles" was checked...unchecked it and it works good.

    Thanks.