johnnymordoc
Level 1 (18 points)
iTunes

Q: Verification Error - There was an error connecting to the Apple ID server.

Apple Support,

 

Help!

 

 

I have a Windows 10 Build 1511 (OS Build 10586.218) and 8 GB ram - plenty of disk space.

 

I just installed the latest iTunes installer 12.4.0.119.

 

I restarted after installing and tried to log into the iTunes store with my Apple ID.

 

I get the "There was an error connecting to the Apple ID server" error message.

 

I have confirmed my login info and am able to log into iTunes from another computer.

 

This started happening with an earlier version of iTunes 12.3.x and when I was running Windows 7 x64 sp1 - had same issue that prompted me to upgrade to Windows 10.

 

What has changed?

 

Did they change the encryption or something.

 

This is NUTS -

 

Help!

 

JJ

iPhone 6s, Windows 10

Posted on May 18, 2016 6:49 PM

Close
johnnymordoc

Q: Verification Error - There was an error connecting to the Apple ID server.

  • All replies
  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 May 20, 2016 6:38 AM in response to johnnymordoc
    Community Specialists
    May 20, 2016 6:38 AM in response to johnnymordoc

    Hello johnnymordoc,

    Thanks for using Apple Support Communities.

     

    I understand that you're unable to log in to the iTunes Store on your Windows PC.  To help troubleshoot this issue I suggest that you go through the steps outlined below.

     

    On your PC

    If you can't connect to the iTunes Store for more than a day, find out the required ports and servers:

    1. Make sure that you can access the Internet on your computer.
    2. See if your computer meets the iTunes minimum system requirements.
    3. Check that your operating system is up to date.
    4. Make sure that you have the latest version of iTunes.
    5. The iTunes Store might appear empty and only displays the words iTunes Store. In this case, fix conflicts between software that monitors Internet traffic and Apple software.
    6. You might need to set up Windows Firewall to let iTunes access the iTunes Store.
    7. Disable any proxies built-in to Windows. You should avoid proxies because they can cause issues.
    8. Contact your Internet service provider and make sure that these ports and servers are turned on for your network.

    If there's still an issue, your hosts file might be the cause. For example, some workplaces might put internal resources in the hosts file that block the iTunes Store. Learn how to reset the hosts file back to default.

    To create a copy of your hosts file and replace it with an empty hosts file, follow these steps:

    1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Control-click or right-click the duplicate file and choose Open from the pop-up menu. If you're asked to choose the program you want to use to open the file, double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Control-click or right-click the duplicate file, and choose Rename from the pop-up menu.
    10. Type hosts, then press Enter.
    11. Restart your computer.
    12. Try to connect to the iTunes Store.

    If you still can't connect, your security software or firewall might not let iTunes communicate with the Internet. Learn how to fix security software issues.

    If there's still an issue, get more help.

    If you can’t connect to the iTunes Store

     

    Have a good one.

  • by johnnymordoc,

    johnnymordoc johnnymordoc May 23, 2016 5:44 PM in response to alex_h1
    Level 1 (18 points)
    iTunes
    May 23, 2016 5:44 PM in response to alex_h1

    Thanks Alex for the tips but it did not resolve my issue.

    I have nothing configured in my hosts file.

    Just the standard configuration

     

    ########

    # Copyright (c) 1993-2009 Microsoft Corp.

    #

    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

    #

    # This file contains the mappings of IP addresses to host names. Each

    # entry should be kept on an individual line. The IP address should

    # be placed in the first column followed by the corresponding host name.

    # The IP address and the host name should be separated by at least one

    # space.

    #

    # Additionally, comments (such as these) may be inserted on individual

    # lines or following the machine name denoted by a '#' symbol.

    #

    # For example:

    #

    #      102.54.94.97     rhino.acme.com          # source server

    #       38.25.63.10     x.acme.com              # x client host

     

     

    # localhost name resolution is handled within DNS itself.

    # 127.0.0.1       localhost

    # ::1             localhost

     

    #############

     

    It used to work with version 12.2.x and when I updated to 12.3 it stopped.


    I then re-imaged my machine to Windows 10 and did not install anything until they released 12.4.x

     

    I can log into my icloud.com account without any issue.

     

    I can also access the site from my home computer.

     

    Not from my work one and there are no firewall settings blocking this or web security setting blocking itunes.com

     

    I still get the "There was an error connecting to the Apple ID server" error message.

     

    I have heard something about the encryption type changed on the Apple side?

     

    Please advise.

     

    JJ

  • by jusl200,

    jusl200 jusl200 May 24, 2016 1:23 AM in response to johnnymordoc
    Level 1 (8 points)
    iTunes
    May 24, 2016 1:23 AM in response to johnnymordoc

    I already posted a new Thread about this. but the latest update did the same thing to me as well.

  • by johnnymordoc,

    johnnymordoc johnnymordoc May 26, 2016 5:24 PM in response to jusl200
    Level 1 (18 points)
    iTunes
    May 26, 2016 5:24 PM in response to jusl200

    Have you heard anything back yet?

     

    Any response or updates?

     

    I have done the uninstall when I had Windows 7  - it was a useless waste of time.

     

    Has to be a configuration or registry setting that changed - I think started when they changed encryption to iTunes or something.

     

    Let me know if you find out anything.

     

    -JJ