Headphone jack will not work. Either I get no sound or very garbled sound when I hold the cord in a certain position.

Question

Headphone jack will not work. Either I get no sound or very garbled sound when I hold the cord in a certain position.

I have an Ipad 4th gen 9.7 in 128 GB Wifi only model purchased in 2013 running the most recent ios update. I recently noticed that the headphone jack will not work when I plug in headphones. I have to partially pull out the cord or hold it at a very odd angle and all I get is very garbled sound if anything at all. I have tried many different types of brand new headphones with no luck.

The only "fix" that I have found is to use Bluetooth wireless headphones. I would like to find a way to fix or replace the headphone jack without paying over $300 for a replacement.

Any tips or information would be appreciated.

iPad, iOS 9.3.2, 4th Generation 2013

Posted on May 18, 2016 6:16 PM

Reply

Answer 1

brenden dv

Community Specialist

May 20, 2016 6:18 AM in response to Rosetender456

Hi Rosetender456,

Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues with your iPad. If you are having issues with the audio from the headphone jack on your iPad, you may find the troubleshooting steps outlined in the following article helpful, up to and including contacting Apple Support directly and/or having your iPad evaluated for service:

If your headphones don't work with your iPhone, iPad, or iPod touch - Apple Support

Regards

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Answer 2

Rudegar

Level 10

182,022 points

May 20, 2016 7:28 AM in response to Rosetender456

try the headset in another device with a 3.5mm minijack connector such as a computer

and try another headset ( need not be an apple one) in the iPad

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