Q: Unredeemed purchase

Hi Twesma,

It seems that you have made an in-app purchase, but have not received the item you purchased and would like more information on how to deal with this circumstance. I have an article for you with the requested information and links that will help you resolve this issue:

If you don't see your purchase

Learn what to do if you don't see your purchase.

If you can't find an in-app purchase or aren't sure that it was successful, you can check your purchase history.

If you still don’t see an in-app purchase that you know was successful, contact the app developer.

About in-app purchases - Apple Support

https://support.apple.com/en-us/HT202023

Take care, and thanks for visiting the Apple Support Communities.