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May 19, 2016 2:04 AM in response to hansfrombergeracby D.Cohen,Take a look, maybe this article will help you If you can't update to iOS 9.3 on your iPhone 5s or earlier, iPad Air or earlier, or iPod touch - Apple Support
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May 19, 2016 5:26 AM in response to D.Cohenby hansfrombergerac,THe article is about the inability to install. Our iPad stopped one stage earlier: it refuses to download. For that reason I cannot find the iOs 9.3.2 in the apps list that is suggested in the article. Question: may a hard reset help??