Ipads not connecting to some websites

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Level 1

4 points

Ipads not connecting to some websites

We use ipads which connect to the internet through our school wifi.

Some websites (such as BBC) do not connect - they come up with 'Safari cannot open the page because it could not connect to the server' - but others (such as Wikipedia) open fine. The school wifi works fine to connect to the affected websites on laptops.

It doesn't seem to matter if the ipads have got the latest updates or not as some have and some haven't but none work!

I have tried restarting them, resetting them and clearing the history.

Any ideas as to what the problem is and how to resolve it would be very gratefully received.

Thanks

iPad, iOS 9.3.1

Posted on May 19, 2016 6:38 AM

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Answer 1

Top-ranking reply

elcpu

Level 7

31,622 points

May 19, 2016 9:18 AM in response to kfrow

Could be a DNS resolution issue. On one of the affected iPads try changing to Google's DNS:

Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

See it this helps....

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Answer 2

May 19, 2016 5:28 PM in response to kfrow

Is it possible that the iPads are blocked by the school router from accessing "entertainment" sites, while the laptops have been allowed?

Is there more than one WiFi network at the school, maybe "teachers" vs "students", with different privileges?

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Answer 3

BBoiss

Level 4

1,433 points

May 19, 2016 5:41 PM in response to Diana.McCall

Diana.McCall wrote:

Is it possible that the iPads are blocked by the school router from accessing "entertainment" sites, while the laptops have been allowed?

Is there more than one WiFi network at the school, maybe "teachers" vs "students", with different privileges?

Exactly what I was thinking. The OP said we so we know this is school-wide and they aren't having any other issues with using the internet from what the OP made out.

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Answer 4

May 19, 2016 8:06 AM in response to kfrow

HI,

Make sure those websites aren't being viewed in Private mode.

Turn Private Browsing on or off on your iPhone, iPad, or iPod touch - Apple Support

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Answer 5

BBoiss

Level 4

1,433 points

May 19, 2016 8:41 AM in response to kfrow

Another point of isolation might me to download a different browser such as Google Chrome and see if you can reproduce this issue. Is this only happening on that schools WiFi?

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