why is my icloud account and apple account two different accoutns and how can i get them on the same account?

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Level 1

4 points

why is my icloud account and apple account two different accoutns and how can i get them on the same account?

my apple id is under one email address and my icloud is under another, my phone is messing up and I think the icloud may have something to do with it. How can I change my icloud account over to the email address that my apple id is on.

iPhone 5s

Posted on May 19, 2016 7:08 AM

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Answer 1

javaliga

Level 10

120,179 points

May 19, 2016 12:39 PM in response to Mcarter1219

I'm not sure how or why you got the Apple ID & iCloud to be different unless you got a second-hand iPhone (which is a whole other story). Normally, they are one and the same.

But try signing out of iCloud and then signing back into iCloud (maybe after restarting) with your Apple ID.

If this is a used iPhone, then you may have run into Activation lock:

Turn off Find My iPhone Activation Lock - Apple Support

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