jvnase
Level 1 (9 points)
iCloud

Q: iOS 9.3.2 Update - iCloud password Not Remembered

Since the update to iOS 9.3.2 my iPad keeps asking for my iCloud/Apple ID password.  After putting it in, it makes me enter my Recovery Key and set a new password.  This has repeated itself atleast fout times so far.  Any ideas what the problem is?

Thanks

iPad (4th gen) Wi-Fi, iOS 9.3.2

Posted on May 19, 2016 6:51 AM

by thunderzzz,Solvedanswer
thunderzzz thunderzzz
Level 6 (8,379 points)
Notebooks
A:

Check these articles and follow the instructions.

If you forgot your Apple ID  - Apple Support

If you forgot your Apple ID password  - Apple Support

https://iforgot.apple.com/appleid

Posted on May 19, 2016 6:53 AM

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jvnase

Q: iOS 9.3.2 Update - iCloud password Not Remembered

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  • by Jacqueline289,

    Jacqueline289 Jacqueline289 Jun 1, 2016 2:26 PM in response to stansil
    Level 1 (4 points)
    Jun 1, 2016 2:26 PM in response to stansil

    After talking to five (!!!) different people in Apple support from Sunday through Tuesday, I finally convinced one of them that yes, there was a problem with iCloud asking for my password repeatedly.  Nobody up to that point seemed to believe me, even though I'd taken a screen shot of the annoying message, etc.  They wanted to see the message actually pop up while online remotely with me. 

     

    Finally, after a bit of begging on my part (thanks, Apple, for the great customer service) a support person suggested that I reload the latest version of El Capitain in recovery mode.  She walked me through it (took about an hour), and so far for the rest of yesterday and today, I'm no longer getting the annoying request from iCloud.  I believe that there must be a software glitch somewhere in the update, but reloading it seemed to fix this issue for me.   

  • by stansil,

    stansil stansil Jun 1, 2016 5:11 PM in response to Jacqueline289
    Level 1 (4 points)
    Jun 1, 2016 5:11 PM in response to Jacqueline289

    The problem I'm having is not with my Mac.  It's with my iPhone.  So reloading El Capitan with not help.

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