After installing 10.11.5 on my Macbook Pro Early 2015, it hangs during shutdown. I need to hold the power key to force it to turn off. However, at the login screen, the shutdown button works OK, so the issue may be not logging off.
MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.5), external display with VGA adaptor
Here is the EtraCheck report:
1. I removed the adware
2. not sure if Startup Items is still an issue
3. Note Diagnostic Information at bottom, Wacom pen crash (second from last line). I removed the Wacom Pen applications and fixed the shutdown problem.
Question: is "Startup Items" a problem?
thanks for your help!!!
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-19 09:40:46
Download EtreCheck from https://etrecheck.com
Runtime 1:34
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
Macbook Pro hangs during restart or shutdown
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.9 GHz Intel Core i5 CPU: 2-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1867 MHz ok
BANK 1/DIMM0
8 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 170
Intel Iris Graphics 6100
Color LCD 2560 x 1600
DELL E196FP 1280 x 1024 @ 60 Hz
OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.78 GB (86.21 GB free)
Core Storage: disk0s2 250.14 GB Online
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
/etc/sysctl.conf - File exists but not expected
/etc/launchd.conf - File exists but not expected
Mac App Store and identified developers
~/Library/LaunchAgents/com.onlineapplicationnotice.AppNotice.plist
/private/etc/launchd.conf
2 adware files found. [Remove]
/Library/Extensions
[loaded] com.techsmith.TACC (1.0.3 - SDK 10.10 - 2016-05-17) [Support]
/System/Library/Extensions
[not loaded] com.ni.Fantom.nxtfwdl (1.1.1 - 2016-05-17) [Support]
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.0-3 - SDK 10.8 - 2016-05-17) [Support]
[loaded] net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6 - 2016-05-17) [Support]
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
Fantom: Path: /Library/StartupItems/Fantom
Startup items are obsolete in OS X Yosemite
[not loaded] 7 Apple tasks
[loaded] 158 Apple tasks
[running] 73 Apple tasks
[not loaded] 45 Apple tasks
[loaded] 155 Apple tasks
[running] 90 Apple tasks
[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-09-13) [Support]
[running] com.wacom.pentablet.plist (2012-10-29) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]
[loaded] com.adobe.fpsaud.plist (2016-05-09) [Support]
[running] com.fitbit.galileod.plist (2013-10-22) [Support]
[loaded] com.github.GitHub.GHInstallCLI.plist (2013-04-18) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]
[running] com.makerbot.conveyor.plist (2014-03-04) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-09-13) [Support]
[running] com.wyse.PocketCloud.plist (2012-06-14) [Support]
[loaded] fi.polar.libpolar.plist (2013-02-26) [Support]
[running] fi.polar.polard.plist (2013-02-26) [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]
[running] com.onlineapplicationnotice.AppNotice.plist (2016-04-25) Adware! [Remove]
~/Library/Application Support/AppCommon/AppNotice
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
BambooCore Application (/Library/Application Support/Wacom/BambooCore.app)
[running] com.wacom.BambooCore.95712
[running] com.wacom.Consumer_TouchDriver.97632
[running] com.wacom.TabletDriver.8992
[loaded] 397 Apple tasks
[running] 187 Apple tasks
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
WacomNetscape: 2.1.0-1 - SDK 10.8 (2012-12-25) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-17)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2012-10-29) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-05-06) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
QuickTime Plugin: 7.7.3 (2016-05-17)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
NP_2020Player_IKEA: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-01-19) [Support]
SiteAdvisor: 2.0 - SDK 10.1 (2013-10-08) [Support]
iPhotoPhotocast: 7.0 (2012-12-15)
JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-19) Check version
WebEx64: 1.0 - SDK 10.6 (2015-09-11) [Support]
SiteAdvisor - McAfee - http://www.siteadvisor.com (2013-11-22)
CustomerAid - George Brad - http://www.cloud-extensions.com (2016-02-15)
Flash Player (2016-05-09) [Support]
Java (2016-03-19) [Support]
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.78 GB Disk used: 163.56 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 85
Oldest backup: 3/20/15, 4:50 PM
Last backup: 5/19/16, 8:39 AM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 249.78 GB X 3)
5% WindowServer
3% launchd
2% kernel_task
1% fontd
1% SystemUIServer
1015 MB kernel_task
197 MB mdworker(8)
147 MB QuickLookSatellite(2)
147 MB mds_stores
98 MB Finder
11.00 GB Free RAM
4.82 GB Used RAM (2.15 GB Cached)
0 B Swap Used
May 19, 2016, 09:34:19 AM Self test - passed
May 17, 2016, 11:08:25 AM /Library/Logs/DiagnosticReports/PenTabletDriver_2016-05-17-110825_[redacted].cr ash
com.wacom.Pen_TabletDriver - /Library/Application Support/Tablet/PenTabletDriver.app/Contents/MacOS/PenTabletDriver
Do you use a Wacom tablet? The software is known to cause the problem you have.
Not currently using the Wacom tablet. I removed the Wacom apps and system reboots normally now.
Question: are these still a problem?
Thanks for your help!
Startup Items:ⓘ
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
Fantom: Path: /Library/StartupItems/Fantom
Startup items are obsolete in OS X Yosemite
I have no use for that application and I don't pay attention to its output. If the computer is working to your satisfaction, you don't need to do anything else.
OK thanks again for your help.
Yes, the power button still can turn the computer off.
How to turn on or turn off your Mac - Apple Support
"If you can't shut down your Mac because it isn't responding, you can force it to turn off without shutting down. Hold down the power button for 5 seconds, until your Mac turns off. Use this method only when you can't shut down. You'll lose any unsaved changes to documents that you have open."
Ain't you happy of all that you've learned today, both in terms of all that your Mac does or shouldn't do as well as how to systematically approach it to solve any problems?
paulkcone wrote:
Yes, the power button still can turn the computer off.
How to turn on or turn off your Mac - Apple Support
"If you can't shut down your Mac because it isn't responding, you can force it to turn off without shutting down. Hold down the power button for 5 seconds, until your Mac turns off. Use this method only when you can't shut down. You'll lose any unsaved changes to documents that you have open."
Yes, it is the equivalent of pulling the power cord on a desktop computer. With the latent risk of data loss at various levels and to be avoided unless it is a desperate measure of last resort. Not something to be done as a routine everyday of using a computer.
El Capitan 10.11.5 does not shut down
