iPhone 5 not recognized by Windows 10

Question

Level 1

4 points

iPhone 5 not recognized by Windows 10

Hello,

Firstable, I would like to apologize for my English, I'm French but I will do my best!I've upgraded my PC with Windows 10 1511 Pro and I can't synchronize the photos from my iPhone 5 (iOS 9.3.2). In fact, I can see my iPhone on iTunes but not on Windows desktop...

I've tried to:

-reboot my iPhone and my PC

-connect iPhone to another USB port on my PC

-reinstalling latest version of iTunes

-install all Windows updates

-update iPhone drivers

Could you, please, help me !

Thanks !

iPhone 5, Windows 10

Posted on May 19, 2016 9:28 AM

Reply

Answer 1

razmee209

Level 10

199,254 points

May 19, 2016 9:51 AM in response to AGBibou

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

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Answer 2

elcpu

Level 7

31,586 points

May 19, 2016 9:55 AM in response to AGBibou

Bonjour Monsieur. Essayez les étapes de cet article pour voir si elles vous aider.

http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

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Answer 3

BBoiss

Level 4

1,433 points

May 19, 2016 10:03 AM in response to AGBibou

There may be a simple reason for this which would be a good thing to check first before moving on to troubleshooting the manner of your PC not seeing your iPhone.

First, take a photo of anything using your iPhone. After you have done so, plug your phone into the computer and see if the phone is not visible to view photos then. [If your phone was already plugged in when you took the photo, unplug it from the computer and plug it back in.]

Importation impossible, sur votre ordinateur, de photos provenant de votre iPhone, iPad ou iPod touch - Assistance Apple

If you still see nothing continue on with previously given instructions for troubleshooting the detection of your iPhone in Windows.

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Answer 4

AGBibou Author

Level 1

4 points

May 23, 2016 8:28 AM in response to razmee209

Thank you for your help but it doesn't work. I have tried eveything, but I have still the problem.

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Answer 5

elcpu

Level 7

31,586 points

May 23, 2016 8:29 AM in response to AGBibou

Did you try the steps here:

http://www.technipages.com/itunes-fix-iphone-or-ipod-not-detected-in-windows

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Answer 6

AGBibou Author

Level 1

4 points

May 23, 2016 8:42 AM in response to elcpu

In fact, I have tried this solution but Windows doesn't find any driver even if I reinstall iTunes.

However, I have noticed that the driver isn't installed, in the picture below (Control Panel > Hardware and Sound > Devices and Printers > Unspecified > iPhone > Properties) we can see that there is a problem:

It is a Windows error code 28.

Do you know how to solve this problem, please?

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Answer 7

BBoiss

Level 4

1,433 points

May 23, 2016 8:50 AM in response to AGBibou

I am sure you may have tried this, but through helping numerous people through this issue I have found that the following article is the best means to resolve this issue.

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

Specifically, all steps must be completed in their exact order. Steps 5-13 are also essential in making sure you run into no further issues of having the appropriate drivers installed. Remember to delete all previous copies of the iTunes Installer file from your computer and to download a fresh copy of iTunes through http://www.apple.com/itunes/download/

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Answer 8

elcpu

Level 7

31,586 points

May 23, 2016 8:51 AM in response to AGBibou

I am not at my Windows computer. Out of the top of my head, connect your phone to the computer, try going to Control Panel > Device Manager > USB Devices ?? don't recall the exact name but it is towards the bottom of Device Manager > and locate the iPhone. Try deleting the driver. Reboot the computer and test again. If not I would try deleting iTunes by following the exact steps here. All has be deleted first before reinstalling.

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

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