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DeloresBfromRichmond

Q: The phone is plugged into the computer but nothing comes up to back it up and restore to where it was before the last soi 9 update.  Please help.

My grandson updated his phone and now it has the itunes symbol indicating to connect to a computer which I have and still can not get the phone to work.  Is there anyone out there that can help with this problem.

Posted on May 19, 2016 10:21 AM

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Q: The phone is plugged into the computer but nothing comes up to back it up and restore to where it was before the last soi 9 update ... more

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  • by turingtest2,Apple recommended

    turingtest2 turingtest2 May 19, 2016 11:18 AM in response to DeloresBfromRichmond
    Level 10 (84,964 points)
    iTunes
    May 19, 2016 11:18 AM in response to DeloresBfromRichmond

    It sounds as if you're seeing the connect to iTunes screen suggesting you need to reinstall IOS.

    See If you see the Connect to iTunes screen on your iPhone, iPad, or iPod touch - Apple Support

     

     

     

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.




    tt2