egglands_best

Q: Prompt every time I open iTunes: "Your iTunes Store session has expired"

Hi there,

 

I just updated to iTunes 12.4.0.119 on Windows 7.  Every time I load up iTunes now it gives me a prompt: "Your iTunes Store session has expired".  If I log in it goes away, but I basically have to log in every time I open up iTunes now.  Anyone know how I can get this to go away?  Thanks!

Windows 7

Posted on May 19, 2016 9:11 PM

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Q: Prompt every time I open iTunes: "Your iTunes Store session has expired"

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  • by brenden dv,

    brenden dv brenden dv May 21, 2016 8:20 AM in response to egglands_best
    Community Specialists
    May 21, 2016 8:20 AM in response to egglands_best

    Hi egglands_best,

     

    Welcome to the Apple Support Communities! I'm sorry to hear that you are having these issues with iTunes on your Windows machine. If you are having unusual connection issues to the iTunes Store (even if you are able to log in), you may find the information and troubleshooting steps outlined in the following articles helpful:

     

    If you can’t connect to the iTunes Store - Apple Support

    Advanced steps for fixing issues with iTunes Store connection - Apple Support

     

    Regards

  • by Bowler_,

    Bowler_ Bowler_ Sep 4, 2016 5:09 AM in response to brenden dv
    Level 1 (4 points)
    iTunes
    Sep 4, 2016 5:09 AM in response to brenden dv

    Hello,

     

    I'm encountering this same glitch.

     

    The pages Brenden links to seem to all be focused on how to make sure iTunes can connect to the iTunes store.

     

    I'm not sure about egglands_best, but I don't want to be constantly logged into anything that has my payment information and the ability to make purchases if I hit the wrong button (or someone using my Mac does).

     

    Whenever I open up iTunes, this notification is the first thing I see. I hit "cancel", and the notification goes away. I close my laptop and open it back up again, and then there's the notification again. I hit "cancel" and the notification goes away. I plug in my phone to charge it up, and then there's the notification again. I hit "cancel" and the notification goes away. I try to listen to some music, and then there's the notification again. I hit "cancel" and the notification goes away. I reset my Internet connection, and then there's the notification again.

     

    Further, if you try to ignore the notification, the iTunes icon in the dock bounces up and down infinity times until you click on it and hit the "cancel" button again. It's wildly intrusive and impossible to ignore.

     

    How do we stop iTunes trying to log into the iTunes store?

  • by turingtest2,

    turingtest2 turingtest2 Sep 6, 2016 11:37 AM in response to Bowler_
    Level 10 (84,809 points)
    iTunes
    Sep 6, 2016 11:37 AM in response to Bowler_
    How do we stop iTunes trying to log into the iTunes store?

     

    From the iTunes menu Account > Sign Out.

     

    tt2

  • by capcomnz,

    capcomnz capcomnz Sep 6, 2016 12:08 PM in response to turingtest2
    Level 1 (53 points)
    iPad
    Sep 6, 2016 12:08 PM in response to turingtest2

    Well that only logs you out of the iTunes store but as soon as you log back in (in what I'm experiencing) the **** popup or prompt about "iTunes Store session expired" comes straight back.

    I've tried several "fixes" including setting/synchronizing the time on the PC to repairing iTunes.

    Nothing seems to get rid of this.

    I'm even trying Apple Support on twitter now

  • by turingtest2,

    turingtest2 turingtest2 Sep 6, 2016 12:20 PM in response to capcomnz
    Level 10 (84,809 points)
    iTunes
    Sep 6, 2016 12:20 PM in response to capcomnz
  • by capcomnz,

    capcomnz capcomnz Sep 6, 2016 3:31 PM in response to turingtest2
    Level 1 (53 points)
    iPad
    Sep 6, 2016 3:31 PM in response to turingtest2

    Thank you for that page.

    removed library file and replaced with an old backup one and annoying popup gone.