WigglyWaggly
Level 1 (4 points)
Mac OS X

Q: Latest Update Causing System Memory Error

I just ran the update on my iMac and have the spinning color wheel of death!  The system has run out of application memory twice!!!

I have an iMac 27-inch late 2009

 

I can't get anything to work and the system has 16GB installed.  I had a similar issue with Mail eating all the application memory when I did an update in December and now it is happening again.

 

Please help!

 

Dead in the water.

iMac (27-inch Late 2009), OS X Yosemite (10.10)

Posted on May 20, 2016 6:41 AM

by JimmyCMPIT,Solvedanswer
JimmyCMPIT JimmyCMPIT
Level 6 (8,504 points)
Mac OS X
A:

If for piece of mind you do want to check your RAM:

Apple recommends using their diagnostic for any RAM test if you feel compelled to investigate your RAM

Using Apple Hardware Test - Apple Support

 

there are some other free testing utilities out there and I have used them on both Mac and PC, they appear to offer additional flexibility than the Apple one but as to their effectiveness I'd go by what the Apple Test reports first.

Posted on May 20, 2016 11:54 AM

Close
WigglyWaggly

Q: Latest Update Causing System Memory Error

  • All replies
  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen May 20, 2016 6:45 AM in response to WigglyWaggly
    Level 6 (8,424 points)
    Desktops
    May 20, 2016 6:45 AM in response to WigglyWaggly

    Try restarting your Mac in Safe mode:

    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disk and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!

  • by WigglyWaggly,

    WigglyWaggly WigglyWaggly May 20, 2016 6:49 AM in response to D.Cohen
    Level 1 (4 points)
    Mac OS X
    May 20, 2016 6:49 AM in response to D.Cohen

    Thank you.  I will try this shortly....

  • by Lexiepex,

    Lexiepex Lexiepex May 20, 2016 6:57 AM in response to WigglyWaggly
    Level 6 (10,536 points)
    Mac OS X
    May 20, 2016 6:57 AM in response to WigglyWaggly

    It is probably something else, not the memory.

    Can you make a etrecheck list: read here about it, than download it, run it and post the list here.

    etrecheck.com

  • by Eric Root,

    Eric Root Eric Root May 20, 2016 11:34 AM in response to WigglyWaggly
    Level 9 (74,160 points)
    iTunes
    May 20, 2016 11:34 AM in response to WigglyWaggly

    Etrecheck – System Information

  • by JimmyCMPIT,Solvedanswer

    JimmyCMPIT JimmyCMPIT May 20, 2016 11:54 AM in response to WigglyWaggly
    Level 6 (8,504 points)
    Mac OS X
    May 20, 2016 11:54 AM in response to WigglyWaggly

    If for piece of mind you do want to check your RAM:

    Apple recommends using their diagnostic for any RAM test if you feel compelled to investigate your RAM

    Using Apple Hardware Test - Apple Support

     

    there are some other free testing utilities out there and I have used them on both Mac and PC, they appear to offer additional flexibility than the Apple one but as to their effectiveness I'd go by what the Apple Test reports first.

  • by Lexiepex,

    Lexiepex Lexiepex May 20, 2016 1:01 PM in response to JimmyCMPIT
    Level 6 (10,536 points)
    Mac OS X
    May 20, 2016 1:01 PM in response to JimmyCMPIT

    I have not much experience with AHT, but it has not a very good name, slow (especially the ram test part) and not very conclusive. If it says bad, mostly it is bad, if it says nothing wrong found, it may still be bad. The Genius bar has very good testing software.

  • by WigglyWaggly,

    WigglyWaggly WigglyWaggly May 20, 2016 2:07 PM in response to Lexiepex
    Level 1 (4 points)
    Mac OS X
    May 20, 2016 2:07 PM in response to Lexiepex

    Yes.  Downloaded and running.  Will post an update.  Thanks.

  • by WigglyWaggly,

    WigglyWaggly WigglyWaggly May 20, 2016 2:08 PM in response to JimmyCMPIT
    Level 1 (4 points)
    Mac OS X
    May 20, 2016 2:08 PM in response to JimmyCMPIT

    Thanks Jimmy but the model is older than 2015

  • by WigglyWaggly,

    WigglyWaggly WigglyWaggly May 20, 2016 2:15 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    May 20, 2016 2:15 PM in response to Eric Root

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-05-20 17:09:15

    Download EtreCheck from https://etrecheck.com

    Runtime 2:22

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

     

    Hardware Information: ⓘ

        iMac (27-inch, Late 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,1

        1 2.66 GHz Intel Core i5 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 4850 - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 7 hours

     

    Disk Information: ⓘ

        WDC WD1001FALS-40U9B0 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (631.44 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H   ()

     

    USB Information: ⓘ

        Seagate FreeAgent 1.5 TB

            FreeAgent D (disk1s1) /Volumes/FreeAgent D : 1.50 TB (119.78 GB free)

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub

            Apple, Inc Apple Keyboard

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/Tunnelblick Files/Tunnelblick.app

        [not loaded]    net.tunnelblick.tap (20141104 (Tunnelblick build 4265) Unsigned - 2015-04-03) [Support]

        [not loaded]    net.tunnelblick.tun (20141104 (Tunnelblick build 4265) Unsigned - 2015-04-03) [Support]

     

            /Applications/VMware Fusion 3.app

        [not loaded]    com.vmware.kext.vmci (4.1.1 - 2011-11-21) [Support]

        [not loaded]    com.vmware.kext.vmioplug (4.1.1 - 2011-11-21) [Support]

        [not loaded]    com.vmware.kext.vmnet (4.1.1 - 2011-11-21) [Support]

        [not loaded]    com.vmware.kext.vmx86 (4.1.1 - 2011-11-21) [Support]

        [not loaded]    com.vmware.kext.vsockets (4.1.1 - 2011-11-21) [Support]

     

            /Applications/VMware Fusion.app

        [not loaded]    com.vmware.kext.vmioplug.14.1.3 (7.1.1 - 2015-03-10) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.0 - 2016-05-20) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    9 Apple tasks

        [loaded]    153 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    43 Apple tasks

        [loaded]    153 Apple tasks

        [running]    95 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]

        [loaded]    com.cisco.anyconnect.gui.plist (2015-07-24) [Support]

        [running]    com.citrixonline.GoToMyPC.LaunchAgent.plist (2010-07-26) [Support]

        [loaded]    com.coupons.coupond.plist (2014-02-19) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [running]    com.logmein.logmeingui.plist (2012-07-25) [Support]

        [not loaded]    com.logmein.logmeinguiagent.plist (2013-03-17) [Support]

        [not loaded]    com.logmein.logmeinguiagentatlogin.plist (2013-03-17) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist [Support]

        [loaded]    info.lokiware.attachmenttamer.setupagent.plist (2014-02-26) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [running]    com.cisco.anyconnect.ciscod.plist (2015-07-24) [Support]

        [running]    com.cisco.anyconnect.vpnagentd.plist (2015-07-24) [Support]

        [running]    com.citrixonline.GoToMyPC.CommAgent.plist (2010-07-26) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [loaded]    com.klieme.TimeMachineScheduler.plist (2010-07-23) [Support]

        [not loaded]    com.logmein.logmeinserver.plist (2012-07-25) [Support]

        [loaded]    com.logmein.raupdate.plist (2012-07-25) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [failed]    com.torch.update.agent.plist (2013-07-03) [Support]

        [loaded]    info.lokiware.attachmenttamer.securetool.plist (2013-08-13) [Support]

        [loaded]    net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-05-05) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2015-12-21) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-12) [Support]

        [not loaded]    info.lokiware.attachmenttamer.cleanup.plist (2015-12-17) [Support]

        [loaded]    net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-12-04) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Google Photos Backup    Application  (/Applications/Google Photos Backup.app)

        /Applications/Cisco/Cisco AnyConnect Secure Mobility Client/    Application Hidden (/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app)

     

    Other Apps: ⓘ

        [loaded]    com.cisco.Cisco-AnyConnect-Secure-Mobility-Client.268832

        [running]    com.etresoft.EtreCheck.468512

        [running]    com.google.gpautobackup.457312

        [running]    com.microsoft.autoupdate.fba.120992

        [loaded]    com.oracle.java.Helper-Tool

        [loaded]    com.oracle.java.Java-Updater

        [loaded]    info.lokiware.attachmenttamer.helper

        [running]    jp.co.canon.cijscannerregister.106272

        [running]    net.tunnelblick.tunnelblick.75872

        [loaded]    407 Apple tasks

        [running]    199 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        LogMeInSafari64: 1.0.530 (2011-01-10) [Support]

        JavaAppletPlugin (1.7.15.03): Java 7 Update 17 (2013-03-08) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-20)

        Flip4Mac WMV Plugin: 2.4.4.2 (2012-08-17) [Support]

        AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-10) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-11) [Support]

        LogMeIn: 1.0.530 (2011-01-10) [Support]

        Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-20) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-20)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-11) Outdated! Update

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        iPhotoPhotocast: 7.0 (2010-04-04)

        AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-10) [Support]

        CouponPrinter-FireFox_v2: 5.0.3 - SDK 10.6 (2014-04-25) [Support]

        LogMeInSafari32: 1.0.530 (2011-01-10) [Support]

        SharePointBrowserPlugin: 14.3.6 - SDK 10.6 (2013-08-08) [Support]

        JavaAppletPlugin: Unknown (2013-03-08) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        WebEx64: 1.0 - SDK 10.6 (2016-01-28) [Support]

     

    Safari Extensions: ⓘ

        1Password - AgileBits - https://agilebits.com/onepassword (2016-05-20)

        Awesome Screenshot - Diigo - http://www.diigo.com/ (2015-09-18)

        LastPass - LastPass - https://lastpass.com (2015-09-08)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-04-15) [Support]

        GoToMyPC Preferences (2010-07-26) [Support]

        Growl (2009-10-28) [Support]

        Hosts (2012-09-11) [Support]

        MacFUSE (2008-12-19) [Support]

     

    Time Machine: ⓘ

        Skip System Files: YES - System files not being backed up

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 367.90 GB

        Destinations:

            Data [Network]

            Total size: 997.71 GB

            Total number of backups: 20

            Oldest backup: 7/7/14, 1:36 PM

            Last backup: 1/11/16, 4:06 AM

            Size of backup disk: Too small

                Backup size 997.71 GB < (Disk used 367.90 GB X 3)

     

    Top Processes by CPU: ⓘ

            17%    Finder

             5%    WindowServer

             3%    Google Chrome Helper(9)

             1%    kernel_task

             1%    Google Chrome

     

    Top Processes by Memory: ⓘ

        3.33 GB    mds_stores

        1.10 GB    kernel_task

        655 MB    Google Chrome Helper(9)

        475 MB    softwareupdated

        295 MB    soagent

     

    Virtual Memory Information: ⓘ

        6.12 GB    Free RAM

        10.00 GB    Used RAM (3.61 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        May 20, 2016, 05:05:19 PM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-170519_[redacted].cras h

            /usr/local/libexec/alerterdaemon

        May 20, 2016, 02:14:21 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-05-20-141421_[redacted].cpu_ resource.diag [Details]

            /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

        May 20, 2016, 02:14:21 PM    /Library/Logs/DiagnosticReports/soagent_2016-05-20-141421_[redacted].cpu_resour ce.diag [Details]

            /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent

        May 20, 2016, 11:30:20 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-113020_[redacted].cras h

        May 20, 2016, 11:00:15 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-110015_[redacted].cras h

        May 20, 2016, 10:30:14 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-103014_[redacted].cras h

        May 20, 2016, 10:00:13 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-100013_[redacted].cras h

        May 20, 2016, 09:31:02 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-093102_[redacted].cras h

        May 20, 2016, 09:30:57 AM    /Library/Logs/DiagnosticReports/g2p_launcherhost_2016-05-20-093057_[redacted].c rash

            /Library/Application Support/CitrixOnline/GoToMyPC.app/Contents/Helpers/g2p_launcherhost

        May 20, 2016, 09:28:51 AM    Self test - passed

        May 20, 2016, 09:06:13 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-090613_[redacted].cras h

        May 20, 2016, 08:36:24 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-083624_[redacted].cras h

        May 20, 2016, 08:06:13 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-080613_[redacted].cras h

        May 20, 2016, 07:37:17 AM    /Library/Logs/DiagnosticReports/g2p_launcherhost_2016-05-20-073717_[redacted].c rash

        May 20, 2016, 07:37:12 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-073712_[redacted].cras h

        May 20, 2016, 07:25:19 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-072519_[redacted].cras h

        May 19, 2016, 07:54:04 PM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-195404_[redacted].cras h

        May 19, 2016, 07:23:59 PM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-192359_[redacted].cras h

        May 19, 2016, 06:53:59 PM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-185359_[redacted].cras h

        May 19, 2016, 04:44:50 PM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-164450_[redacted].cras h

        May 19, 2016, 04:14:45 PM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-161445_[redacted].cras h

        May 19, 2016, 03:44:45 PM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-154445_[redacted].cras h

        May 19, 2016, 11:06:15 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-110615_[redacted].cras h

        May 19, 2016, 10:36:15 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-103615_[redacted].cras h

        May 19, 2016, 10:06:19 AM    /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-100619_[redacted].cras h

     

  • by Lexiepex,

    Lexiepex Lexiepex May 21, 2016 12:33 AM in response to WigglyWaggly
    Level 6 (10,536 points)
    Mac OS X
    May 21, 2016 12:33 AM in response to WigglyWaggly

    Hello WigglyWaggly,

    obviously the alerterdaemon is causing trouble... but there is more.

    1. In SystemPreferences panel:

    uninstall Hosts, Growl, MacFuse, GoToMyPCpreferences.

    2. Uninstall Cisco Anyconnect completely.

    restart now.

    3. why are you using two password apps? Which one do you prefer?

    4. do you still need Citrix?

    5. do you still use Logmein?

    6. do you still have the Canon multifunction printer?

    7. MacintoshHD->Library->InternetPlug-ins:  delete CouponPrinter-FireFox !!

    8. SystemPreferences->Users&Groups->LoginItems tab:  remove all entries with the minus sign underneath, after this you have to manuallly start apps you want to run. keep it that way. But do not delete  IJscanner when it is there.

    Now restart.

    9. SystemPreferences->Library->Launchdaemons:  delete all entries with 'cisco' in the name;    delete kliem.timemachinescheduler !!

    10. SystemPreferences->Library->LaunchAgents: delete the entry with  'coupon'  in the name  !!

    restart again.

    ----

    answer questions 3, 4, 5, 6,  run a new etrecheck list.

    Lex