I just ran the update on my iMac and have the spinning color wheel of death! The system has run out of application memory twice!!!
I have an iMac 27-inch late 2009
I can't get anything to work and the system has 16GB installed. I had a similar issue with Mail eating all the application memory when I did an update in December and now it is happening again.
Please help!
Dead in the water.
iMac (27-inch Late 2009), OS X Yosemite (10.10)
Try restarting your Mac in Safe mode:
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)
- Click on Verify Disk and then, if asked to fix problems, on Repair Disk
- After this, click on Verify Disk Permissions and then on Repair Disk Permissions
- After the process is finished, shut down your Mac and turn it back on after about 30 seconds
Hope this helps!
Thank you. I will try this shortly....
It is probably something else, not the memory.
Can you make a etrecheck list: read here about it, than download it, run it and post the list here.
etrecheck.com
If for piece of mind you do want to check your RAM:
Apple recommends using their diagnostic for any RAM test if you feel compelled to investigate your RAM
Using Apple Hardware Test - Apple Support
there are some other free testing utilities out there and I have used them on both Mac and PC, they appear to offer additional flexibility than the Apple one but as to their effectiveness I'd go by what the Apple Test reports first.
I have not much experience with AHT, but it has not a very good name, slow (especially the ram test part) and not very conclusive. If it says bad, mostly it is bad, if it says nothing wrong found, it may still be bad. The Genius bar has very good testing software.
Yes. Downloaded and running. Will post an update. Thanks.
Thanks Jimmy but the model is older than 2015
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-20 17:09:15
Download EtreCheck from https://etrecheck.com
Runtime 2:22
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Hardware Information: ⓘ
iMac (27-inch, Late 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,1
1 2.66 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
4 GB DDR3 1067 MHz ok
BANK 1/DIMM1
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 7 hours
Disk Information: ⓘ
WDC WD1001FALS-40U9B0 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (631.44 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H ()
USB Information: ⓘ
Seagate FreeAgent 1.5 TB
FreeAgent D (disk1s1) /Volumes/FreeAgent D : 1.50 TB (119.78 GB free)
Apple Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/Tunnelblick Files/Tunnelblick.app
[not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4265) Unsigned - 2015-04-03) [Support]
[not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4265) Unsigned - 2015-04-03) [Support]
/Applications/VMware Fusion 3.app
[not loaded] com.vmware.kext.vmci (4.1.1 - 2011-11-21) [Support]
[not loaded] com.vmware.kext.vmioplug (4.1.1 - 2011-11-21) [Support]
[not loaded] com.vmware.kext.vmnet (4.1.1 - 2011-11-21) [Support]
[not loaded] com.vmware.kext.vmx86 (4.1.1 - 2011-11-21) [Support]
[not loaded] com.vmware.kext.vsockets (4.1.1 - 2011-11-21) [Support]
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmioplug.14.1.3 (7.1.1 - 2015-03-10) [Support]
/System/Library/Extensions
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.0 - 2016-05-20) [Support]
System Launch Agents: ⓘ
[not loaded] 9 Apple tasks
[loaded] 153 Apple tasks
[running] 76 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 153 Apple tasks
[running] 95 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]
[loaded] com.cisco.anyconnect.gui.plist (2015-07-24) [Support]
[running] com.citrixonline.GoToMyPC.LaunchAgent.plist (2010-07-26) [Support]
[loaded] com.coupons.coupond.plist (2014-02-19) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]
[running] com.logmein.logmeingui.plist (2012-07-25) [Support]
[not loaded] com.logmein.logmeinguiagent.plist (2013-03-17) [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist (2013-03-17) [Support]
[not loaded] com.oracle.java.Java-Updater.plist [Support]
[loaded] info.lokiware.attachmenttamer.setupagent.plist (2014-02-26) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[failed] com.adobe.fpsaud.plist (2016-04-15) [Support]
[running] com.cisco.anyconnect.ciscod.plist (2015-07-24) [Support]
[running] com.cisco.anyconnect.vpnagentd.plist (2015-07-24) [Support]
[running] com.citrixonline.GoToMyPC.CommAgent.plist (2010-07-26) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]
[loaded] com.klieme.TimeMachineScheduler.plist (2010-07-23) [Support]
[not loaded] com.logmein.logmeinserver.plist (2012-07-25) [Support]
[loaded] com.logmein.raupdate.plist (2012-07-25) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[not loaded] com.oracle.java.Helper-Tool.plist [Support]
[failed] com.torch.update.agent.plist (2013-07-03) [Support]
[loaded] info.lokiware.attachmenttamer.securetool.plist (2013-08-13) [Support]
[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-05-05) [Support]
User Launch Agents: ⓘ
[failed] com.adobe.ARM.[...].plist (2015-12-21) [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-12) [Support]
[not loaded] info.lokiware.attachmenttamer.cleanup.plist (2015-12-17) [Support]
[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-12-04) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Photos Backup Application (/Applications/Google Photos Backup.app)
/Applications/Cisco/Cisco AnyConnect Secure Mobility Client/ Application Hidden (/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app)
Other Apps: ⓘ
[loaded] com.cisco.Cisco-AnyConnect-Secure-Mobility-Client.268832
[running] com.etresoft.EtreCheck.468512
[running] com.google.gpautobackup.457312
[running] com.microsoft.autoupdate.fba.120992
[loaded] com.oracle.java.Helper-Tool
[loaded] com.oracle.java.Java-Updater
[loaded] info.lokiware.attachmenttamer.helper
[running] jp.co.canon.cijscannerregister.106272
[running] net.tunnelblick.tunnelblick.75872
[loaded] 407 Apple tasks
[running] 199 Apple tasks
Internet Plug-ins: ⓘ
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]
LogMeInSafari64: 1.0.530 (2011-01-10) [Support]
JavaAppletPlugin (1.7.15.03): Java 7 Update 17 (2013-03-08) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-20)
Flip4Mac WMV Plugin: 2.4.4.2 (2012-08-17) [Support]
AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-10) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-11) [Support]
LogMeIn: 1.0.530 (2011-01-10) [Support]
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-10-20) [Support]
QuickTime Plugin: 7.7.3 (2016-05-20)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-11) Outdated! Update
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2010-04-04)
AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-10) [Support]
CouponPrinter-FireFox_v2: 5.0.3 - SDK 10.6 (2014-04-25) [Support]
LogMeInSafari32: 1.0.530 (2011-01-10) [Support]
SharePointBrowserPlugin: 14.3.6 - SDK 10.6 (2013-08-08) [Support]
JavaAppletPlugin: Unknown (2013-03-08) Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx64: 1.0 - SDK 10.6 (2016-01-28) [Support]
Safari Extensions: ⓘ
1Password - AgileBits - https://agilebits.com/onepassword (2016-05-20)
Awesome Screenshot - Diigo - http://www.diigo.com/ (2015-09-18)
LastPass - LastPass - https://lastpass.com (2015-09-08)
3rd Party Preference Panes: ⓘ
Flash Player (2016-04-15) [Support]
GoToMyPC Preferences (2010-07-26) [Support]
Growl (2009-10-28) [Support]
Hosts (2012-09-11) [Support]
MacFUSE (2008-12-19) [Support]
Time Machine: ⓘ
Skip System Files: YES - System files not being backed up
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 367.90 GB
Destinations:
Data [Network]
Total size: 997.71 GB
Total number of backups: 20
Oldest backup: 7/7/14, 1:36 PM
Last backup: 1/11/16, 4:06 AM
Size of backup disk: Too small
Backup size 997.71 GB < (Disk used 367.90 GB X 3)
Top Processes by CPU: ⓘ
17% Finder
5% WindowServer
3% Google Chrome Helper(9)
1% kernel_task
1% Google Chrome
Top Processes by Memory: ⓘ
3.33 GB mds_stores
1.10 GB kernel_task
655 MB Google Chrome Helper(9)
475 MB softwareupdated
295 MB soagent
Virtual Memory Information: ⓘ
6.12 GB Free RAM
10.00 GB Used RAM (3.61 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
May 20, 2016, 05:05:19 PM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-170519_[redacted].cras h
/usr/local/libexec/alerterdaemon
May 20, 2016, 02:14:21 PM /Library/Logs/DiagnosticReports/callservicesd_2016-05-20-141421_[redacted].cpu_ resource.diag [Details]
/System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd
May 20, 2016, 02:14:21 PM /Library/Logs/DiagnosticReports/soagent_2016-05-20-141421_[redacted].cpu_resour ce.diag [Details]
/System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent
May 20, 2016, 11:30:20 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-113020_[redacted].cras h
May 20, 2016, 11:00:15 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-110015_[redacted].cras h
May 20, 2016, 10:30:14 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-103014_[redacted].cras h
May 20, 2016, 10:00:13 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-100013_[redacted].cras h
May 20, 2016, 09:31:02 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-093102_[redacted].cras h
May 20, 2016, 09:30:57 AM /Library/Logs/DiagnosticReports/g2p_launcherhost_2016-05-20-093057_[redacted].c rash
/Library/Application Support/CitrixOnline/GoToMyPC.app/Contents/Helpers/g2p_launcherhost
May 20, 2016, 09:28:51 AM Self test - passed
May 20, 2016, 09:06:13 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-090613_[redacted].cras h
May 20, 2016, 08:36:24 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-083624_[redacted].cras h
May 20, 2016, 08:06:13 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-080613_[redacted].cras h
May 20, 2016, 07:37:17 AM /Library/Logs/DiagnosticReports/g2p_launcherhost_2016-05-20-073717_[redacted].c rash
May 20, 2016, 07:37:12 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-073712_[redacted].cras h
May 20, 2016, 07:25:19 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-20-072519_[redacted].cras h
May 19, 2016, 07:54:04 PM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-195404_[redacted].cras h
May 19, 2016, 07:23:59 PM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-192359_[redacted].cras h
May 19, 2016, 06:53:59 PM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-185359_[redacted].cras h
May 19, 2016, 04:44:50 PM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-164450_[redacted].cras h
May 19, 2016, 04:14:45 PM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-161445_[redacted].cras h
May 19, 2016, 03:44:45 PM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-154445_[redacted].cras h
May 19, 2016, 11:06:15 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-110615_[redacted].cras h
May 19, 2016, 10:36:15 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-103615_[redacted].cras h
May 19, 2016, 10:06:19 AM /Library/Logs/DiagnosticReports/alerterdaemon_2016-05-19-100619_[redacted].cras h
Hello WigglyWaggly,
obviously the alerterdaemon is causing trouble... but there is more.
1. In SystemPreferences panel:
uninstall Hosts, Growl, MacFuse, GoToMyPCpreferences.
2. Uninstall Cisco Anyconnect completely.
restart now.
3. why are you using two password apps? Which one do you prefer?
4. do you still need Citrix?
5. do you still use Logmein?
6. do you still have the Canon multifunction printer?
7. MacintoshHD->Library->InternetPlug-ins: delete CouponPrinter-FireFox !!
8. SystemPreferences->Users&Groups->LoginItems tab: remove all entries with the minus sign underneath, after this you have to manuallly start apps you want to run. keep it that way. But do not delete IJscanner when it is there.
Now restart.
9. SystemPreferences->Library->Launchdaemons: delete all entries with 'cisco' in the name; delete kliem.timemachinescheduler !!
10. SystemPreferences->Library->LaunchAgents: delete the entry with 'coupon' in the name !!
restart again.
----
answer questions 3, 4, 5, 6, run a new etrecheck list.
Lex
Latest Update Causing System Memory Error
