eleventhree
Level 1 (4 points)
Safari

Q: unwanted page refresh

Hi everybody.

Starting a couple of days ago, I've this problem: on my iMac, in Safari, some pages keep refreshing all the time, so I don't literally have time to read them.

Is it likely to be a problem of their site, or is it an iMac failure? And what can I do to fix it?

I would think it to be a site problem, but the same pages don't cause any trouble on my MacBook.

Any help would be greatly appreciated.

Yours kindly

Anita

iMac, OS X Yosemite (10.10.5)

Posted on May 20, 2016 8:16 AM

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eleventhree

Q: unwanted page refresh

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 May 20, 2016 9:32 AM in response to eleventhree
    Level 8 (41,541 points)
    Mac OS X
    May 20, 2016 9:32 AM in response to eleventhree

    Go step by step and test.

     

      1. Click  in the menu bar and choose “Force Quit”.

          Select Safari and click “Force Quit at the bottom of the Force Quit window.

          Hold the Shift key  down and launch Safari.

     

     

    2. Empty Caches

     

         Safari > Preference > Advanced

         Checkmark the box beside "Show Develop menu in menu bar".

         Develop menu will appear in the Safari menu bar.

         Click Develop and select "Empty Caches" from the dropdown.

     

    3. Delete Cookies

     

         Safari > Preferences > Privacy > Cookies and other website data:

         Click the “Details” button.

         Remove all cookies except  ones from Apple, your internet service provider and banks.

     

    4. Disable Extensions and test.

     

         Safari > Preferences > Extensions

         Select and disable all extensions and test.

         Enable Extensions one by one and test.

         To uninstall any extension, select it and click the “Uninstall” button.

  • by eleventhree,

    eleventhree eleventhree May 20, 2016 10:03 AM in response to dominic23
    Level 1 (4 points)
    Safari
    May 20, 2016 10:03 AM in response to dominic23

    Hi, Dominic.

    Thanks for your reply.

    I've tried all the steps you suggested, but unfortunately to no avail (the undesired refresh goes on and on).

    What else could I do?

    Thanks again.

    Anita

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 20, 2016 12:29 PM in response to eleventhree
    Level 10 (120,962 points)
    Apple Music
    May 20, 2016 12:29 PM in response to eleventhree

    Hi ...

     

    If a Safari extension wasn't causing pages to refresh, troubleshoot Safari third party plug-ins.

     

    Instructions here.

  • by Eric Root,

    Eric Root Eric Root May 21, 2016 7:01 AM in response to eleventhree
    Level 9 (70,245 points)
    iTunes
    May 21, 2016 7:01 AM in response to eleventhree

    If you would post links to the websites where you are seeing this, it might let others see if they have the same thing happening. I check http://abcnews.go.com/ periodically and that website does refresh itself.