ChadRoss58

Q: Black Background and only spinning ball

I have never had a problem with my mac, and then today, I got a black background with a spinning ball. I can't access it or turn it off. What should I do?

Mac Pro, iOS 9.1

Posted on May 20, 2016 9:27 AM

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Q: Black Background and only spinning ball

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  • by leroydouglas,

    leroydouglas leroydouglas May 20, 2016 9:35 AM in response to ChadRoss58
    Level 7 (22,894 points)
    Notebooks
    May 20, 2016 9:35 AM in response to ChadRoss58

    Hold the power button for an extended amount to force a shut down.

     

    Try rebooting holding the shift key

     

     

    When you first turn on your Mac, the screen is off (black) and you hear a startup chime. Your Mac initializes its BootROM and memory (RAM). It then performs a power-on self test (POST) and a BootROM test. If you hear additional beeps or chimes at this point, this indicates a possible hardware issue and startup halts. If you've added memory to your Mac, check to make sure it's installed properly.