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Helpful answers
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May 20, 2016 12:50 PM in response to alejanrdaby elcpu,You need to explain in more details. Try this:
Restore your device from an iCloud or iTunes backup - Apple Support
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May 20, 2016 1:01 PM in response to alejanrdaby BBoiss,Unable to restore due to...
Find My iPhone is enabled and you are unable to navigate through your phone Settings>iCloud to disable it?
Use If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support to place your iPhone in forced recovery mode and attempt the restore again.
iTunes out of date? Download the latest version here. [If you are running on XP or Vista, you may need to use a PC/Mac with an updated OS]
http://www.apple.com/itunes/download/
iTunes Restore Error?