dmarott1

Q: Safari Preferences 9.1.1

I am not able to open Preferences in Safari 9.1.1 please advise how I can fix this.

Mac pro, Mac OS X (10.5.7), laptop

Posted on May 20, 2016 10:57 AM

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Q: Safari Preferences 9.1.1

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  • by dominic23,

    dominic23 dominic23 May 20, 2016 11:09 AM in response to dmarott1
    Level 8 (41,541 points)
    Mac OS X
    May 20, 2016 11:09 AM in response to dmarott1

      1. Click  in the menu bar and choose “Force Quit”.

          Select Safari and click “Force Quit at the bottom of the Force Quit window.

          Hold the Shift key  down and launch Safari.

     

    2. Disable all Extensions and test.

         Safari > Preferences > Extensions

         To uninstall the extension, select it and click the “Uninstall” button.

     

     

    3. Safari > Preferences >  Search > Search Engine :

         Select your preferred   search engine.

     

    4. Visit the site you want it be your Homepage

         Safari > Preferences > General > Homepage:

     

         Click “Set to Current Page” button under Homepage.

     

     

    5. Use  free Malwarebytes Anti-Malware for Mac/ AdwareMedic to remove adware if installed

     

         https://www.malwarebytes.org/antimalware/mac/

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 20, 2016 12:02 PM in response to dmarott1
    Level 10 (120,962 points)
    Apple Music
    May 20, 2016 12:02 PM in response to dmarott1

    Hi,

     

    Safari preferences may be corrupted...

     

     

    Quit Safari then open a Finder window. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Preferences/com.apple.Safari.plist

     

    Click Go then move the com.apple.Safari.plist file to the trash.

     

    Then re launch Safari and try Safari > Preferences.

     

     

    If that didn't help, yyou may have a Safari extension or third party plug-in installed that's causing a conflict. It’s easy to troubleshoot.

     

    Troubleshooting help here.

  • by Linc Davis,

    Linc Davis Linc Davis May 20, 2016 2:21 PM in response to dmarott1
    Level 10 (207,936 points)
    Applications
    May 20, 2016 2:21 PM in response to dmarott1

    You may have installed one or more variants of the "InstallMac" trojan. Please take the steps below to disable it.

    The criminal behind this attack tries to make the malware hard to remove by varying the names of the files it installs. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    Back up all data before continuing.

    1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

    Press the key combination command-2 to select list view, if it's not already selected.

    There should be a column in the Finder window headed Date Modified. Click that heading to sort the contents by date. This will make related files easy to identify regardless of their names, because they will have the same modification date.

    2. Inside the folder you just opened, there may be files with a name of any of these forms:

              something.AppRemoval.plist

              something.download.plist

              something.ltvbit.plist

              something.notification.plist

              something.update.plist

    Here something is usually a meaningless string, such as any of the following:

              Epolife

              InstallMac

              Javeview

              Kuklorest

              Manroling

              Otwexplain

    These are examples, not a complete list. The string could be anything, and there could be more than value of something. Look for a cluster of files with the same modification date that fit the description.

    Lately, the "InstallMac" attacker has been scrambling the strings "AppRemoval," "download," "ltvbit," and "update" in the names of his files. For example, you might see file names such as these, instead of the above:

              something.AppVemoral.plist

              something.dolnwoad.plist

              something.btvlit.plist

              something.uadpte.plist

    You could have more than one copy of the malware, with different values of something.

    Move all such items to the Trash. If there are any other files with a name that begins with something, move those to the Trash also. You may get a warning that some of the files are locked; delete them anyway.

    After you've done that, there may not be anything left in the LaunchAgents folder; in that case, you can delete the folder, but otherwise don't delete it. Other files in the folder are not necessarily malicious (though they could be, if you also installed some other kind of malware.)

    Log out or restart the computer. The trojan should now be inactive.

    3. This step is optional. Open the following folder as in Step 1:

    ~/Library/Application Support

    and move to the Trash any subfolders with the name something that you found in Step 2.

    Don't move the Application Support folder or anything else inside it.

    4. Open the Applications folder. If there is an item named something, or "Zip Devil," or with any of the other names listed in Step 2, drag it to the Trash.

    If in doubt, press the key combination option-command-4 to arrange the apps by date added. Look at the apps that have been added since you first noticed the problem. If there is one you don't recognize, drag it to the Trash.

    You may get an alert that the item is locked. Confirm that you want to move it to the Trash.

    Empty the Trash.

    If you get an alert that the application is in use, force it to quit.

    5. From the Safari menu bar, select

              Safari Preferences... Extensions

    Uninstall all extensions you don't know you need. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

    If the Preference window won't open, restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

    6. Reset the search engine and the home page in each of your browsers, if either was changed. In Safari, first load the home page you want, then select

              Safari Preferences... General

    and click

              Set to Current Page