HT202667: Change your Apple ID

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deeeeva
Level 1 (8 points)
Mac App Store

Q: Cannot download updates since changing my Apple ID (change of email address

Although I have changed my Apple ID at the App Store and the updated ID appears on my account there it is not accepted when I attempt to download updates.

deeeva81

iMac, OS X Yosemite (10.10.5)

Posted on May 20, 2016 10:16 AM

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deeeeva

Q: Cannot download updates since changing my Apple ID (change of email address

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  • Helpful answers

  • by Dah•veed,Helpful

    Dah•veed Dah•veed May 20, 2016 12:12 PM in response to deeeeva
    Level 7 (34,636 points)
    Mac App Store
    May 20, 2016 12:12 PM in response to deeeeva

    This is the proper way to change an email associated with an Apple ID.

     

    Changing the email address you use for your Apple ID -

    http://support.apple.com/kb/HT5621

     

    If you didn't do this, but instead made a new Apple ID you are out of luck, content is forever tied to the Apple ID with which it was bought. Apple does not transfer content from one Apple ID to anothert and Apple does not combine Apple IDs.

     

    Late 2012 Mac mini, OS X El Capitan 10.11.5;  Watch, 38 mm silver AL, Watch OS 2.2.1; iPad Air 2 & iPhone 6+, iOS 9.3.2;  Apple Airport Express

  • by deeeeva,

    deeeeva deeeeva May 20, 2016 12:15 PM in response to Dah•veed
    Level 1 (8 points)
    Mac App Store
    May 20, 2016 12:15 PM in response to Dah•veed

    I went through all the proper procedure and my account at the App Store shows my new ID but no luck with downloads.

  • by Dah•veed,

    Dah•veed Dah•veed May 20, 2016 12:18 PM in response to deeeeva
    Level 7 (34,636 points)
    Mac App Store
    May 20, 2016 12:18 PM in response to deeeeva

    Please describe in detail what you encounter when trying to update content.

  • by deeeeva,

    deeeeva deeeeva May 20, 2016 12:42 PM in response to Dah•veed
    Level 1 (8 points)
    Mac App Store
    May 20, 2016 12:42 PM in response to Dah•veed

    I am asked to sign in using my Apple ID and password.  My old ID already is in place.  I have replaced it with new ID and my password and am answered with "either you ID or password is incorrect".  I have left the old ID and tried every password I can think of and same result.  One time, strangely, it did go through and I did download an update but it hasn't happened again.

  • by Dah•veed,

    Dah•veed Dah•veed May 20, 2016 12:56 PM in response to deeeeva
    Level 7 (34,636 points)
    Mac App Store
    May 20, 2016 12:56 PM in response to deeeeva

    Can you go to the Store menu in the control bar and sign out of the Apple ID. Then sign in again?