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All replies
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Helpful answers
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May 20, 2016 12:13 PM in response to Mleviiiby ChitlinsCC,Please be specific about " ... but couldn't..."
Tell us a Story detailing your action flow with a beginning, middle and end.
Often, screenshots are helpful to us - but be sure NOT to show personal identifying info.
The exact words of the error message may be sufficient.
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May 20, 2016 12:58 PM in response to ChitlinsCCby Mleviii,I forgot my security questions.And i tried and coudnt change them. It keeps asking my questions for chaning too and there is no section like forgot my password
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May 20, 2016 1:19 PM in response to Mleviiiby ChitlinsCC,OK, you "forgot" the answers
iForgot Security Questions Answers - Apple ID
read the article carefully. you may need to use the "call us for help" link
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May 20, 2016 1:42 PM in response to ChitlinsCCby Mleviii,yea the problem is i dont have an option like reset your questions. so im gonna wait for to apple call me i got an appointment.does apple have any online support?
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May 20, 2016 1:58 PM in response to Mleviiiby ChitlinsCC,Reading carefully, one finds this at the end of the article
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If you can't reset your security questions
If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
If you answer your security questions incorrectly too many times in a row, you temporarily can't access your account. You can try to reset your questions after the waiting period ends.
Last Modified: Mar 16, 2016