kiko_be
Level 1 (4 points)
Mac OS X

Q: Mac Mini Mid 2011 upgrade 10.7.5 to el capitan

Hi all,

 

I've got a problem upgrading my Mac Mini from 10.7.5 to el capitan. When I go to the App Store and launch the download of El Capitan, the Appstore crashes. And after that, when I try to launch the App Store, it works fine till i click on the Update tab and then it crashes again. The upgrade does not download.

 

Is there any other way to do the upgrade?

 

Thanks for your help.

Mac mini, Mac OS X (10.7.5)

Posted on May 20, 2016 11:23 AM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (124,601 points)
Apple Music
A:

Hi ..

 

First, check to make sure your Mac can upgrade to  El Capitan >  https://support.apple.com/en-us/HT201475

 

If your Mac meets the requirements, a Safe Mode boot deletes system caches that may help.

 

 

Top left corner of your screen click the  Apple   > Shut Down.

 

After your Mac shuts down, wait 10 seconds, then press the power button.

 

Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

 

Release the Shift key when you see the gray Apple logo and progress indicator.

 

 

Once you are in Safe Mode, go back to the Apple menu. From the drop down menu click:  Restart


Then try downloading El Capitan.


Posted on May 22, 2016 1:46 AM

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kiko_be

Q: Mac Mini Mid 2011 upgrade 10.7.5 to el capitan

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  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit May 22, 2016 1:46 AM in response to kiko_be
    Level 10 (124,601 points)
    Apple Music
    May 22, 2016 1:46 AM in response to kiko_be

    Hi ..

     

    First, check to make sure your Mac can upgrade to  El Capitan >  https://support.apple.com/en-us/HT201475

     

    If your Mac meets the requirements, a Safe Mode boot deletes system caches that may help.

     

     

    Top left corner of your screen click the  Apple   > Shut Down.

     

    After your Mac shuts down, wait 10 seconds, then press the power button.

     

    Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

     

    Release the Shift key when you see the gray Apple logo and progress indicator.

     

     

    Once you are in Safe Mode, go back to the Apple menu. From the drop down menu click:  Restart


    Then try downloading El Capitan.