i keep having a window to authorize my iphone on my pro surface 4 although it is authorized, any help, i am on windows 10 latest updates installed

i keep having a window to authorize my iphone on my pro surface 4 although it is authorized, any help, i am on windows 10 latest updates installed

iPhone 6, iOS 9.3.2

Posted on May 21, 2016 3:39 AM

Reply
4 replies

May 22, 2016 1:58 PM in response to KD2510

Hi KD2510,


Thank you for using the Apple Support Communities!


I understand that iTunes is prompting you to authorize your computer, but it has already been authorized.


The first article below discusses how to troubleshoot if iTunes repeatedly prompts you to authorize your computer. Please read over and work through these steps.


If iTunes repeatedly prompts you to authorize your computer - Apple Support


If the issue continues, please let us know.


Cheers!

May 23, 2016 1:48 PM in response to KD2510

Thanks for replying with this information.


Another possibility could be that there are apps on your iPhone which were downloaded from a different Apple ID. If this is a possibility, iTunes could be prompting you to authorize the computer for that Apple ID.


When you are prompted to authorize the computer, are you prompted to enter the password for a specific Apple ID? If so, is it the same Apple ID that is signed in under Settings > iTunes & App Store?


Best!

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i keep having a window to authorize my iphone on my pro surface 4 although it is authorized, any help, i am on windows 10 latest updates installed

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