doc.akf
Level 1 (8 points)

Q: I can't view online videos after lasted OS update

Hello,

 

I'm having a trouble getting the online videos for TV shows load since the last OS update. I have Re-installed adobe flash media player with no success. I have also tried different browser and still facing the same issues.

YouTube is working just fine though.

 

In need of your help..

MacBook Air (13-inch Mid 2011), OS X El Capitan (10.11.5)

Posted on May 21, 2016 6:42 AM

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doc.akf

Q: I can't view online videos after lasted OS update

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 21, 2016 11:53 AM in response to doc.akf
    Level 10 (120,962 points)
    Apple Music
    May 21, 2016 11:53 AM in response to doc.akf

    Hi..

     

     

    You may have a Safari extension or third party plug-in installed that's causing a conflict. It’s easy to troubleshoot.

     

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time, quit and relaunch Safari to test.

     

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.