Q: Mac runs slow / beachball

Hello community,

I bought a Mac in August 2016 and experienced it since the beginning as very slow, especially for a new device (before this, I was a pc user, and when I bought a new pc in the past, I always had the feeling for quite a while that it was superfast, a feeling I never experienced with this Mac).

First I thought that this was due to the installation of Windows on it (using bootcamp), that I installed because I really need to use Microsoft Office and didn't like the limitations (and the slowness) of Office on my Mac.

So, in order to resolve my slowness I got rid of the Windows-partition (a while ago already).

Now however, I still have the following problems:

• my Mac seems to run very slow in general
  • needs lots of time (beachball) when opening apps, like Outlook, Chrome or Safari,
  • my in app images sometimes even "lag" when i scroll through them, even though I only have a few apps and screens open,
  • after startup, it really takes a long time before anything happens when I try to open apps or before I can do anything,
  • when I click my "right mouse button", I often have to wait a few seconds before anything happens (beachball)
• my Office-applications often crash (I also have these apps installed on a lighter and 1 year older Macbook Air, where I do not experience this kind of problems)

Can someone help me to try to resolve this or to find out if these problems are hardware-related?

Below you can find my Etrecheck-report.

Thx a lot in advance!

Braheem-

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-21 16:42:05

Download EtreCheck from https://etrecheck.com

Runtime 9:48

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

    iMac (21.5-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,1

    1 2,7 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

    Intel Iris Pro

        S24B350 1920 x 1080 @ 60 Hz

        iMac 1920 x 1080

System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

    APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 998.99 GB (695.62 GB free)

            Core Storage: disk0s2 999.35 GB Online

USB Information: ⓘ

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. iPhone

    VASCO DP905

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

    Mac App Store and identified developers

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    159 Apple tasks

    [running]    72 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    46 Apple tasks

    [loaded]    155 Apple tasks

    [running]    87 Apple tasks

Launch Agents: ⓘ

    [loaded]    com.citrix.AuthManager_Mac.plist (2015-06-22) [Support]

    [running]    com.citrix.ReceiverHelper.plist (2015-06-22) [Support]

    [running]    com.citrix.ServiceRecords.plist (2015-06-22) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2015-09-05) [Support]

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (2015-08-07) [Support]

    [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-05-11) [Support]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-08-07) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2015-09-05) [Support]

   [failed]    org.opensc.pcscd.autostart.plist (2006-05-19) [Support]

User Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

User Login Items: ⓘ

    iTunesHelper    Programma  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Dropbox    Programma  (/Applications/Dropbox.app)

    ScannerEventWatcher    Programma  (/Library/Image Capture/Devices/OKI Scanner.app/Contents/Resources/ScannerEventWatcher.app)

Other Apps: ⓘ

    [running]    com.getdropbox.dropbox.65632

    [running]    com.google.Chrome.61472

    [running]    com.microsoft.Outlook.8032

    [running]    com.okidata.ScannerEventWatcher.62432

    [loaded]    397 Apple tasks

    [running]    191 Apple tasks

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 18.0.0.232 - SDK 10.6 (2015-09-05) [Support]

    QuickTime Plugin: 7.7.3 (2016-04-12)

    Flash Player: 18.0.0.232 - SDK 10.6 (2015-09-05) Outdated! Update

    Default Browser: 601 - SDK 10.11 (2016-04-13)

    CitrixICAClientPlugIn: 12.0.0 - SDK 10.9 (2015-06-22) [Support]

    MeetingJoinPlugin: Unknown - SDK 10.2 (2016-02-28) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-10) Check version

3rd Party Preference Panes: ⓘ

    Flash Player (2015-08-07) [Support]

    Java (2016-02-10) [Support]

Time Machine: ⓘ

    Time Machine not configured!

Top Processes by CPU: ⓘ

        41%    kernel_task

        29%    nsurlsessiond(2)

        17%    cloudd

         6%    Google Chrome Helper(8)

         4%    Google Chrome

Top Processes by Memory: ⓘ

    1.45 GB    Google Chrome Helper(8)

    791 MB    kernel_task

    360 MB    Photos

    295 MB    mdworker(17)

    238 MB    com.apple.MediaLibraryService(2)

Virtual Memory Information: ⓘ

    1.76 GB    Free RAM

    6.24 GB    Used RAM (2.73 GB Cached)

    0 B    Swap Used

Diagnostics Information: ⓘ

    May 21, 2016, 04:07:53 PM    Self test - passed