tool
Level 2 (325 points)
Mac OS X

Q: Safari Web Content (Not Responding)

I am running OS X 10.9.5 (Mavericks). I've been having issues on my 17" Unibody MacBook Pro (Late 2009) with Safari, and Safari Web Content (Not Responding). I have noticed this to happen in large part to Facebook, but it also happens to other websites even when Facebook is not running. I have to keep Activity Monitor open constantly to switch back and forth so i can Force Quit those unresponsive processes.

 

I first started out by restoring my system from a Time Machine backup but and it kept happening, so i thought it was something with my Time Machine Backup...so yesterday i spent the entire day and i wiped my computer clean, and only put my needed documents back on and ONLY had Apple Software installed. I had not installed any 3rd party apps at this point. I also have no extensions or plug-ins installed either.

 

I am still having these issues even after the clean installation. So - is it something with Safari by itself? Is it something corrupt on a system that was just wiped clean? I don't know where to begin with this.

 

I decided that if Safari was continuing to do this that i would install Firefox. I couldn't even get Firefox to work at all without it hanging upon launch.

 

What could possibly be the problem? It only seems to be web browsers, i have not had this issue with any other apps.

 

Would somebody please be able to point me in the right direction? Thanks!

MacBook Pro, OS X Mavericks (10.9.5)

Posted on May 21, 2016 9:52 AM

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Q: Safari Web Content (Not Responding)

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 22, 2016 1:59 AM in response to tool
    Level 10 (119,712 points)
    Apple Watch
    May 22, 2016 1:59 AM in response to tool

    Hi ..

     

    A Safe Mode boot deletes system caches that may help.

     

     

    Top left corner of your screen click the  Apple   > Shut Down.

     

    After your Mac shuts down, wait 10 seconds, then press the power button.

     

    Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

     

    Release the Shift key when you see the gray Apple logo and progress indicator.

     

     

    Once you are in Safe Mode, go back to the Apple menu. From the drop down menu click:  Restart



    Then try both Safari and Firefox.


  • by Eric Root,

    Eric Root Eric Root May 22, 2016 9:01 AM in response to tool
    Level 9 (69,659 points)
    iTunes
    May 22, 2016 9:01 AM in response to tool

    If the Safe Mode doesn't fix the problem, try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

  • by tool,

    tool tool May 24, 2016 8:44 AM in response to Eric Root
    Level 2 (325 points)
    Mac OS X
    May 24, 2016 8:44 AM in response to Eric Root

    I tried Safe Mode and that did not help..i also tried a Guest Account and it continued on there as well.