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May 24, 2016 9:33 AM in response to sam0060by BBoiss,One more thing to note. If you were given a proof of purchase/receipt, they can at least help you regain access to the iPad itself if not the account that was taken over so long as that account has not placed your iPad in Lost Mode. You will need to be able to provide this receipt for them to know it is in fact you who purchased it.