HT204324: If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch

Learn about If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch
david117
Level 1 (4 points)
iPhone

Q: wifi button not working

Wi-Fi is grayed out or dim on my iPhone, ive tried the RESET NETWORK SETTINGS, still not working, any help please

iPhone 5, iOS 9.3.2

Posted on May 21, 2016 12:57 PM

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david117

Q: wifi button not working

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  • Helpful answers

  • by Rysz,

    Rysz Rysz May 21, 2016 1:03 PM in response to david117
    Level 7 (20,294 points)
    iTunes
    May 21, 2016 1:03 PM in response to david117

    In Settings > Wi-Fi > is your network shown as connected?

    Check if Airplane Mode was switched on accidentally.

  • by david117,

    david117 david117 May 21, 2016 1:07 PM in response to Rysz
    Level 1 (4 points)
    iPhone
    May 21, 2016 1:07 PM in response to Rysz

    hi Ryse.

    Thanks for replying. no not connected, and the wifi button (the one you can access from flicking from bottom of home screen) is just blacked out .

    thanks again

  • by Rysz,

    Rysz Rysz May 21, 2016 1:16 PM in response to david117
    Level 7 (20,294 points)
    iTunes
    May 21, 2016 1:16 PM in response to david117

    Sorry for asking such basic questions, but I'm not clear on what's going on...

     

    In Settings > Wi-Fi > Wi-Fi is ON (green), right?

    And you selected your network from the Coose A Netwirk list?

    You entered your network password (if asked), but the network did not receive a check mark as being selected? Or it is selected but the icon there is grey?

    Please check this close to your Wi-Fi router.

  • by david117,

    david117 david117 May 21, 2016 1:26 PM in response to Rysz
    Level 1 (4 points)
    iPhone
    May 21, 2016 1:26 PM in response to Rysz

    the network button is not working, it is grayed out it will not slide to the side to turn wifi on. so it does not show any networks to select.

    I can usually see about 10 other networks but because the network button wont slide and turn on I see no networks at all

  • by Rysz,

    Rysz Rysz May 21, 2016 1:25 PM in response to david117
    Level 7 (20,294 points)
    iTunes
    May 21, 2016 1:25 PM in response to david117

    Try a simple Reset: hold down the Home and Power buttons until you see the Apple logo (10-20 seconds).

     

    If this doesn't help, you might need to Restore your iPhone.

    https://support.apple.com/en-us/HT204184

  • by david117,

    david117 david117 May 21, 2016 1:30 PM in response to Rysz
    Level 1 (4 points)
    iPhone
    May 21, 2016 1:30 PM in response to Rysz

    ive tried the reset still nothing

  • by elcpu,

    elcpu elcpu May 21, 2016 1:47 PM in response to david117
    Level 6 (16,007 points)
    Photos for Mac
    May 21, 2016 1:47 PM in response to david117

    A greyed out Wi-Fi button often means a defective chip or antenna. Please check this article out. Best to have the phone checked out at an Apple Store.

    If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch - Apple Support

     

    Nonetheless, just in case below is a User Tip about Wi-Fi issues. Maybe #1, #2 or #8 will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892