Q: your computer was restarted because of a problem - Apple mail
Hi all,
I am having some problems with my MBP randomly restarting with a 'Your computer was restarted because of a problem' message. It exclusively happens when using Apple Mail, usually when I am running it in the background and I get notification that I have new mail. I'll bring it forward and randomly it will shut down, sometimes just viewing an email or replying to an email, really annoying when I'm almost finishing the email then shutting down.
I have read some threads regarding to this problem and most people are asking to show the panic log as attached below, Im not sure on how I can easily fix this issue... I have a very large amount of emails and really don't want to loose them. Any help would be appreciated, thank you so much:
Anonymous UUID: xxxxxx
Sun May 22 10:33:26 2016
panic(cpu 3 caller 0xffffff7f9618bf7c): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8130181000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 3), Frame : Return Address
0xffffff81165e2d50 : 0xffffff8013e23139
0xffffff81165e2dd0 : 0xffffff7f9618bf7c
0xffffff81165e2ea0 : 0xffffff7f94828f1b
0xffffff81165e2f60 : 0xffffff7f948f250a
0xffffff81165e2fa0 : 0xffffff7f948f257a
0xffffff81165e3010 : 0xffffff7f94b71056
0xffffff81165e3140 : 0xffffff7f94915ba9
0xffffff81165e3160 : 0xffffff7f9482f96d
0xffffff81165e3210 : 0xffffff7f9482d478
0xffffff81165e3410 : 0xffffff7f9482edc7
0xffffff81165e34e0 : 0xffffff7f957c6e1d
0xffffff81165e3660 : 0xffffff7f957c6823
0xffffff81165e3670 : 0xffffff7f9578baf0
0xffffff81165e3680 : 0xffffff7f9578bb65
0xffffff81165e3690 : 0xffffff7f9576d931
0xffffff81165e36d0 : 0xffffff7f9576fea5
0xffffff81165e3700 : 0xffffff7f957c0970
0xffffff81165e3780 : 0xffffff7f957a8ae0
0xffffff81165e37e0 : 0xffffff7f957a93da
0xffffff81165e3830 : 0xffffff7f957a98c0
0xffffff81165e38a0 : 0xffffff7f957a9fc8
0xffffff81165e38e0 : 0xffffff7f95776fea
0xffffff81165e3a60 : 0xffffff7f957a6940
0xffffff81165e3b20 : 0xffffff7f95775ad9
0xffffff81165e3b70 : 0xffffff80142d0786
0xffffff81165e3b90 : 0xffffff80142d1d81
0xffffff81165e3bf0 : 0xffffff80142cf7ef
0xffffff81165e3d40 : 0xffffff8013eb6e18
0xffffff81165e3e50 : 0xffffff8013e26d81
0xffffff81165e3e80 : 0xffffff8013e13af5
0xffffff81165e3ef0 : 0xffffff8013e1e1d3
0xffffff81165e3f70 : 0xffffff8013eca13d
0xffffff81165e3fb0 : 0xffffff8013ef4ca6
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7f9617d000->0xffffff7f96190fff
dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f96175000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9472e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8D53E053-6E9C-3315-BCF6-2AF77E05C0DF]@0xffffff 7f944c1000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[44D1D375-32BF-3BD0-BC6F-9372C142BCB2]@0 xffffff7f94786000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[80899285-3952-30DA-A0F9-357C51E104 CF]@0xffffff7f96178000
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f947d9000->0xffffff7f94a41fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[8D53E053-6E9C-3315-BCF6-2AF77E05C0DF]@0xffffff 7f944c1000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[A356902E-CE68-304B-83FC-8DB66AE572C0]@0xff ffff7f947c9000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[44D1D375-32BF-3BD0-BC6F-9372C142BCB2]@0 xffffff7f94786000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f94a4c000->0xffffff7f94cf5fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f947d9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[8D53E053-6E9C-3315-BCF6-2AF77E05C0DF]@0xffffff 7f944c1000
com.apple.GeForceTesla(8.2.4)[EE75BCAE-20EF-386C-AEFF-4571B8F5D3CA]@0xffffff7f9 5764000->0xffffff7f9582efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[8D53E053-6E9C-3315-BCF6-2AF77E05C0DF]@0xffffff 7f944c1000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[A356902E-CE68-304B-83FC-8DB66AE572C0]@0xff ffff7f947c9000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[44D1D375-32BF-3BD0-BC6F-9372C142BCB2]@0 xffffff7f94786000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f947d9000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13F1712
Kernel version:
Darwin Kernel Version 13.4.0: Mon Jan 11 18:17:34 PST 2016; root:xnu-2422.115.15~1/RELEASE_X86_64
Kernel UUID: 8926E512-6714-34FC-B27C-6AE90EB51DEE
Kernel slide: 0x0000000013c00000
Kernel text base: 0xffffff8013e00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 75579602999255
last loaded kext at 709278197752: com.apple.filesystems.smbfs 2.0.3 (addr 0xffffff7f96295000, size 335872)
last unloaded kext at 306957446307: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f96295000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 2.0.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.7f5
com.apple.driver.AGPM 100.14.34
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f7
com.apple.driver.AppleHDA 2.6.3f7
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f5
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.DspFuncLib 2.6.3f7
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleHDAController 2.6.3f7
com.apple.iokit.IOHDAFamily 2.6.3f7
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f5
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOSurface 91.3
com.apple.iokit.IOBluetoothFamily 4.2.7f5
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 373
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
MBP i5 15"
Posted on May 21, 2016 5:49 PM
Hi ...
See if you can restore OS X using OS X Recovery.
If that doesn't help, more suggestions here > OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
Posted on May 22, 2016 1:30 AM