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Helpful answers
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May 22, 2016 5:44 AM in response to Macy2112by turingtest2,Are you running iTunes on Windows or OS X?
As far as I'm aware you shouldn't need a password to restore a shuffle in iTunes.
tt2
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May 22, 2016 6:24 AM in response to Macy2112by Kenichi Watanabe,If you are using a Mac, that is probably OS X asking you to enter your admin user account password for authorization, like when you install new software.