iMessage not syncing between Mac Book and phone

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Level 1

5 points

iMessage not syncing between Mac Book and phone

iMessage is sending and receiving on both devices, except all messages sent from my Mac Book Air (running Yosemite 10.10.5) are being sent and received from my AppleID email address. Neither device is syncing properly (iPhone is sending and receiving messages from my phone number, Mac does not show any of these).

I have followed all the normally listed steps to resetting the sync, including turning off both devices and signing in and out of iMessage on both devices. Both devices have iMessage enabled with the proper AppleID, both devices say I can be reached both at my email and my phone number, and both devices (supposedly) start new conversations from my phone number. None of the normal steps seem to fix this issue.

MacBook Air, OS X Yosemite (10.10.5)

Posted on May 21, 2016 8:54 PM

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Answer 1

Eric Root

Level 10

685,293 points

May 22, 2016 9:27 AM in response to jcball12

Messages – Fix Syncing Between Mac and IOS

Messages – Fix Syncing Between Mac and IOS (2)

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Answer 2

May 22, 2016 12:29 PM in response to Eric Root

Hi Eric,

The first of these contains old pictures of the Apple ID web page and there is no where to enter phone number now.

It does list how to contact you which will include the iPhone Number where it was added by you before or not.

I have never entered mine and Messages worked fine without the Apple ID site having it.

That said mine also show a different Apple ID I used on a second iPhone I have at one stage and I cannot delete it despite removing it on the Mac, iPhone and iPad many times (it shows as a Pop up and I say no but it is still added as an inactive email ID.

I also do not run my iPhone and Mac using the Same "Start conversation From"

The iPhone is set to the iPhone and the Mac to the Apple ID.

They do not have to be the same.

Only the Apple ID and the iPhone Number have to be active on both devices as Send and Receive IDs.

Checking the settings and resetting the iPhone are the best bet.

8:29 pm Sunday; May 22, 2016

 iMac 2.5Ghz i5 2011 (El Capitan)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone and an iPad (2)

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