LaCie Rugged Thunderbolt 2TB Drive not connecting

Hi Kaz,

I probably already have the 1.2 update, as I used to run an LED Cinema Display, and it was required for that. How do I determine if I have that update.

Wouldn't the system updater ask for any determine any firmware updates?

Thanks,

John S

ok i've read:

External thunderbolt hard disk not powered from MBP

My drive is getting power from the Thunderbolt port.

Also I'm running 22.1 version of the thunderbolt firmware, which is what the two patches mentioned in the knowledgebase article are supposed to achieve.

MacBook Pro:

Vendor Name: Apple, Inc.

Device Name: MacBook Pro

UID: 0x0001000A163BECE0

Firmware Version: 22.1

Port:

Status: Connected

Link Status: 2/7

Port Micro Firmware Version: 2.0.7

Rugged THB USB3:

Vendor Name: LaCie

Device Name: Rugged THB USB3

Vendor ID: 0x3

Device ID: 0xC

Device Revision: 0x2

UID: 0x0003000031B50820

Firmware Version: 7.3

Port:

Status: Connected

Link Status: 2

Super Port Micro Firmware Version: 0.0.17

So the solution in the article above won't resolve my issue.

Guess I need to wait for LaCie to respond to my case.

Further to the above, if I installed the two firmware patches it would screw my MBP.

1st patch firmware 1.0 would be ok as 10.6.8 is supported.

2md patch firmware 1.2 requires 10.8.3

Upgrading my OS is not an option at present due to other development environments that I'm running on this platform.

But I don't need to upgrade firmware since i'm already running 22.1.

But MBP can't mount the drive.

I connected the pass through connector to USB2 port on my MBP and it fired up straight away. I formated one large HFS+ partition, and then unmounted the drive.

Hoped maybe it would fire up on thunderbolt port - no such luck.

Power light on.

From kernel log:

May 22 23:00:32 [name edited..]-MacBook-Pro kernel[0]: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 1

May 22 23:01:09 [name edited..]-MacBook-Pro kernel[0]: USBMSC Identifier (non-unique): 15061030798F 0x59f 0x1075 0x0

May 22 23:01:16 [name edited..]-MacBook-Pro kernel[0]: AppleUSBMultitouchDriver::_deviceGetReport - DeviceRequest for reportID 0x0 returned with result 0xe000404f - retrying

May 22 23:04:12 [name edited..]-MacBook-Pro kernel[0]: hfs: Initializing the journal (joffset 0x3a38000 sz 0x9800000)...

May 22 23:05:28 [name edited..]-MacBook-Pro kernel[0]: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 0

May 22 23:12:44 [name edited..]-MacBook-Pro kernel[0]: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 1

May 22 23:13:28 [name edited..]-MacBook-Pro kernel[0]: USBMSC Identifier (non-unique): 15061030798F 0x59f 0x1075 0x0

May 22 23:23:20 [name edited..]-MacBook-Pro kernel[0]: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 0

May 22 23:23:41 [name edited..]-MacBook-Pro kernel[0]: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 1

May 22 23:23:46 [name edited..]-MacBook-Pro kernel[0]: IOThunderboltSwitch(0x0)::listenerCallbackStatic - Thunderbolt HPD packet for route = 0x0 port = 1 unplug = 0

Lights flicker on device (which would normally result in device mounting). But it doesn't when connected the thunderbolt port. Perhaps it's flickering to connect. Don't understand how it doesn't mount when connected.

Anyway the Kernel log also show clean connection.

Been on the phone with LaCie technical support, and they were no help. Just suggested trying to connect the drive with another Mac Platform, and the only other one I have is in the box.

Will look at going back to the shop and try and get some technical support there. Could replace product to isolate whether there is an issue with the connector but probably just as easy to connect to another computer, like a mini-mac.