Volleyballplayer11
Level 1 (4 points)
iPod

Q: Dropped in water and now sound doesn't work

A Couple days ago I dropped my ipod in water, I put it in rice and it works and I can hear sound perfectly through headphones and through all my apps, but when I take videos and play them back there's no sound and when I FaceTime the person on the other side cant hear me. What do I do?

iPod touch

Posted on May 21, 2016 7:37 PM

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Volleyballplayer11

Q: Dropped in water and now sound doesn't work

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  • by lllaass,

    lllaass lllaass May 22, 2016 12:50 AM in response to Volleyballplayer11
    Level 10 (188,114 points)
    Desktops
    May 22, 2016 12:50 AM in response to Volleyballplayer11

    Try the following but likely the mic in the iPod is damaged.

    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings                  

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

    https://support.apple.com/en-us/HT204184

    - Restore to factory settings/new iOS device.                       

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/