Hesen130
Level 1 (4 points)
iPhone

Q: Really bad battery on ios 9.3.X

I have a really huge battery drain on ios 9.3 and older. I wrote to Apple, but they just tell that it is hardware problem. I tested my phone in service and everything was fine. Apple just ignores me. The same problem wasn't even fixed in ios 9.3.2. Does anybody else have this problem and what can i do?

 

 

 

UPD: It also gets really hot

iPhone 6, iOS 9.3.2

Posted on May 21, 2016 11:48 PM

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Hesen130

Q: Really bad battery on ios 9.3.X

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  • by sterling r,

    sterling r sterling r May 23, 2016 9:25 AM in response to Hesen130
    Community Specialists
    May 23, 2016 9:25 AM in response to Hesen130

    Hi there Hessen130,

     

    It sounds like your phone is getting hot and your battery draining excessively after updating it to 9.3.2. I would check to see if there is an app that is using an excess of battery charge with this article:

     

    About the battery usage on your iPhone, iPad, and iPod touch

     

    You will likely see one or two with a high percentage so I would quit them first:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
     

    Thank you for using Apple Support Communities, let us know how that goes!

  • by Jonkedk,

    Jonkedk Jonkedk May 23, 2016 9:38 AM in response to sterling r
    Level 1 (4 points)
    May 23, 2016 9:38 AM in response to sterling r

    I have the exact same problem after the upgrade to iOS 9.3.2 yesterday.

    Battery drained from this morning until now to 27% from a full charge at 7:30 this morning until now 12:30 noon.

    I did reboot the phone, killed all apps etc. but still no battery time on it, only difference in the scenario is my phone do not get burning hot.

     

    I also have an iPhone 6