pdjhh

Q: Photo album for delivery overseas.

Apple's printed photo albums are such a good product but are a complete disaster and dissapointment to us. We live in Australia and wanted to create an album for our visitors from the UK. We did so but Apple woin't let us have it delivered to another country. I doin't care what the reason for this is it is simply rediculous in this day and age. What we had to then do was order it for delivery in australia and send it ourselves. It took a while to come then we posted it too late for the recipients 40th birthday. It also cost us another $56 to post. So, we look like bad friends missing the birthday and we're out of pocket but it should be a good gift in the end right? Today I got a message from the recipient that they'd had a bill for 21 pounds from UK customs. As customers we are just furious with Apple for allowing this to happen. I've used Apple products for ever but this is just so sht I am furious. Lots and lots or chatter about so many other things going down the gurgler with their products (software mostly) as well that it really doesn't look good.

G4, Mac OS X (10.4.10)

Posted on May 22, 2016 3:46 AM

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Q: Photo album for delivery overseas.

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  • by léonie,

    léonie léonie May 22, 2016 4:02 AM in response to pdjhh
    Level 10 (106,821 points)
    iLife
    May 22, 2016 4:02 AM in response to pdjhh

    It has been this way since Apple started the print products service. You cannot combine multiple orders of different items into one order, and you can only have the items delivered in the same country as your billing address.  It is really not customer friendly.

    This has not changed in spite of all the feedback that has been sent over the years. You may want to add your feedback:  Apple - Photos - Feedback

     

    If you have a billing address and a valid credit card in the country where you want the book to be delivered to, for example the UK, you could order the book directly from the UK store.

  • by pdjhh,

    pdjhh pdjhh May 22, 2016 4:08 AM in response to léonie
    Level 1 (8 points)
    Photos for Mac
    May 22, 2016 4:08 AM in response to léonie

    Thanks leonie, I honestly feel a bit better just that you recognised it as an issue. It would be great for an Apple rep to be able to do tha same but I won't hold my breath. Cheers.

  • by LarryHN,

    LarryHN LarryHN May 22, 2016 6:48 AM in response to pdjhh
    Level 10 (84,565 points)
    Photos for Mac
    May 22, 2016 6:48 AM in response to pdjhh

    THat is not a service Apple offers - others including PrestoPhotos do

     

    LN