MacBook Pro keeps freezing regularly

Question

Level 1

12 points

MacBook Pro keeps freezing regularly

I have a MacBook Pro Mid-2012 model. Recently it keeps on freezing at regular intervals and the beach ball icon appears. When I switch it on, it's take 3-4 minutes for the login screen to come up. Every time I click anywhere, the beach ball icon appears for 5-10 seconds and then processes what it needs to. I opened itunes and started playing music and even the music keeps on pausing and playing by itself. I thought it may have been a software issue so I formatted my HDD and reinstalled El Capitan but the problem still remains. Any help would be greatly appreciated, thanks!

MacBook Pro, OS X El Capitan (10.11.4)

Posted on May 22, 2016 4:39 AM

Reply

Answer 1

dominic23

Level 10

84,018 points

May 22, 2016 5:21 AM in response to frozen.ice

Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761

Reset SMC. Choose the method for “On Mac notebooks with non-removable battery”.

https://support.apple.com/en-us/HT201295

Start up in Safe Mode. https://support.apple.com/kb/PH21875?locale=en_US

If this doesn’t help, please run EtreCheck and post the report here.

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open and select”Open” in the dialog to run it.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

Reply

Answer 2

Linc Davis

Level 10

209,739 points

May 22, 2016 7:31 AM in response to frozen.ice

When you see a beachball cursor, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 3

frozen.ice Author

Level 1

12 points

May 22, 2016 8:36 AM in response to Linc Davis

2016/05/22 5:34:34,192 PM AppleSpell[513]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

2016/05/22 5:34:36,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

2016/05/22 5:34:36,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x3800

2016/05/22 5:34:43,465 PM WindowServer[146]: send_datagram_available_ping: pid 229 failed to act on a ping it dequeued before timing out.

2016/05/22 5:34:57,208 PM WindowServer[146]: send_datagram_available_ping: pid 229 failed to act on a ping it dequeued before timing out.

2016/05/22 5:35:01,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

2016/05/22 5:35:01,000 PM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x3800

Reply

Answer 4

Linc Davis

Level 10

209,739 points

May 22, 2016 8:47 AM in response to frozen.ice

Please turn off Bluetooth and see whether there's any change.

Reply

Answer 5

frozen.ice Author

Level 1

12 points

May 22, 2016 9:02 AM in response to dominic23

I already tried resetting the NVRAM/PRAM and SMC but no change. The report from EtreCheck is as follows:

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-22 17:56:08

Download EtreCheck from https://etrecheck.com

Runtime 15:28

Performance: Poor

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2,5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en2: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 604

Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 hours

Disk Information: ⓘ

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500,11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (464.68 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 154 Apple tasks

[running] 77 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 153 Apple tasks

[running] 89 Apple tasks

Launch Daemons: ⓘ

[loaded] com.apple.installer.osmessagetracing.plist

User Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-05-22) [Support]

User Login Items: ⓘ

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: ⓘ

[running] com.google.Chrome.60192

[loaded] 386 Apple tasks

[running] 190 Apple tasks

Internet Plug-ins: ⓘ

Default Browser: 601 - SDK 10.11 (2016-03-12)

QuickTime Plugin: 7.7.3 (2016-03-12)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

5% WindowServer

4% Google Chrome Helper(4)

4% kernel_task

1% softwareupdated

0% syncdefaultsd

Top Processes by Memory: ⓘ

451 MB kernel_task

430 MB com.apple.WebKit.WebContent(5)

250 MB Google Chrome Helper(4)

188 MB mdworker(10)

94 MB Safari

Virtual Memory Information: ⓘ

414 MB Free RAM

3.59 GB Used RAM (1.35 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

May 22, 2016, 03:26:37 PM Self test - passed

May 21, 2016, 03:32:17 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-21-153217_ [redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

May 20, 2016, 06:58:06 AM ~/Library/Logs/DiagnosticReports/suggestd_2016-05-20-065806_[redacted].crash

/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

Reply

Answer 6

frozen.ice Author

Level 1

12 points

May 22, 2016 9:05 AM in response to Linc Davis

The problem still remains. Even while I'm typing this message, the beachball icon keeps on appearing with the following error:

2016/05/22 6:04:26,333 PM WindowServer[146]: send_datagram_available_ping: pid 229 failed to act on a ping it dequeued before timing out.

Reply

Answer 7

Linc Davis

Level 10

209,739 points

May 22, 2016 9:13 AM in response to frozen.ice

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The procedure is easy to do right, but it's also easy to do wrong, so I've made the instructions very detailed. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy the text of a particular web page (not this one) to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 8

frozen.ice Author

Level 1

12 points

May 22, 2016 1:02 PM in response to Linc Davis

1 Start time: 20:08:48 05/22/16

2

3 Revision: 1604

4

5 Model Identifier: MacBookPro9,2

6 Memory: 4 GB

7 Boot ROM Version: MBP91.00D3.B0D

8 System Version: OS X 10.11.4 (15E65)

9 Kernel Version: Darwin 15.4.0

10 Time since boot: 13 minutes

11

12 I/O in, sampled (KiB/s)

13

14 mds_stores (UID 0): 1304

15

16 LS schemes: No

17

18 Diagnostic reports

19

20 2016-05-21 suggestd crash

21 2016-05-22 com.apple.WebKit.WebContent crash

22

23 HID errors: 25

24

25 Shutdown codes

26

27 -112 2

28

29 Non-responders

30

31 com.apple.WindowServer 4

32

33 Kernel log

34

35 May 22 17:31:59 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

36 May 22 17:32:38 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

37 May 22 17:33:11 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

38 May 22 17:34:24 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

39 May 22 17:34:36 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

40 May 22 17:35:01 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

41 May 22 17:35:59 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

42 May 22 17:36:22 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

43 May 22 17:36:26 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

44 May 22 17:37:15 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

45 May 22 17:37:58 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

46 May 22 17:38:22 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

47 May 22 17:38:26 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

48 May 22 17:39:12 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

49 May 22 17:39:42 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

50 May 22 17:44:53 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

51 May 22 17:45:16 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

52 May 22 17:46:09 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

53 May 22 17:48:08 **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

54 May 22 18:47:53 Process launchd [1] disabling system-wide I/O Throttling

55 May 22 18:47:53 Process launchd [1] disabling system-wide CPU Throttling

56 May 22 19:59:45 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xc8be0dcac0310e51, provider is 0xc8be0dca61415851

57 May 22 19:59:45 init: error getting PHY_MODE; using MODE_UNKNOWN

58 May 22 19:59:45 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

59 May 22 19:59:45 pci pause: SDXC

60

61 System log

62

63 May 22 20:03:07 blued: ***** [BluetoothLESecurityManager init] Failed to read device address with error: 0xe00002bc

64 May 22 20:03:51 WindowServer: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

65 May 22 20:03:56 com.apple.Safari.SearchHelper: tcp_connection_destination_perform_socket_connect 2 connectx to 2c0f:fb50:4002:802::200e.443@0 failed: [65] No route to host

66 May 22 20:03:57 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x3b is not attached to window 0x43

67 May 22 20:04:00 com.apple.Safari.SafeBrowsing.Service: tcp_connection_destination_perform_socket_connect 3 connectx to 2c0f:fb50:4002:803::200e.443@0 failed: [65] No route to host

68 May 22 20:04:05 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 3 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host

69 May 22 20:04:05 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 3 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host

70 May 22 20:04:09 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 8 connectx to 2600:140f:6:18c::1aca.443@0 failed: [65] No route to host

71 May 22 20:04:09 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 8 connectx to 2600:140f:6:181::1aca.443@0 failed: [65] No route to host

72 May 22 20:04:55 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0x38 is not attached to window 0x47

73 May 22 20:05:07 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 25 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host

74 May 22 20:05:07 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 25 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host

75 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 28 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host

76 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 26 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host

77 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 27 connectx to 2600:140f:6:181::244f.443@0 failed: [65] No route to host

78 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 28 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host

79 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 26 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host

80 May 22 20:05:11 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 27 connectx to 2600:140f:6:18f::244f.443@0 failed: [65] No route to host

81 May 22 20:06:47 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 40 connectx to 2600:140f:6:18c::1aca.443@0 failed: [65] No route to host

82 May 22 20:06:47 com.apple.WebKit.Networking: tcp_connection_destination_perform_socket_connect 40 connectx to 2600:140f:6:181::1aca.443@0 failed: [65] No route to host

83 May 22 20:10:40 coreduetd: LaunchServices: received XPC_ERROR_CONNECTION_INVALID trying to map database

84 May 22 20:10:40 coreduetd: LaunchServices: disconnect event received for service com.apple.lsd.mapdb

85 May 22 20:10:40 coreduetd: LaunchServices: received XPC_ERROR_CONNECTION_INVALID trying to map database

86 May 22 20:10:40 coreduetd: Error -54 registering path /System/Library/CoreServices/CoreTypes.bundle

87 May 22 20:10:40 coreduetd: LaunchServices: disconnect event received for service com.apple.lsd.modifydb

88

89 launchd log

90

91 May 21 15:15:39 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

92 May 21 17:14:58 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

93 May 21 17:15:01 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

94 May 21 17:15:36 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

95 May 22 11:54:12 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

96 May 22 11:54:15 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

97 May 22 11:54:41 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

98 May 22 12:00:29 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

99 May 22 12:00:33 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

100 May 22 12:01:01 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

101 May 22 12:25:01 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

102 May 22 12:25:03 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

103 May 22 12:25:43 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

104 May 22 13:01:34 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

105 May 22 13:01:36 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

106 May 22 13:02:28 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

107 May 22 13:49:45 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

108 May 22 13:49:48 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

109 May 22 13:50:26 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

110 May 22 15:30:21 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

111 May 22 15:30:23 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

112 May 22 16:02:15 com.apple.xpc.launchd.user.domain.501.100008.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

113 May 22 19:59:38 : Failed to remove file or directory: name = com.apple.pkg.IncompatibleKextConfigData.14U2141.rb3o41, error = 1: Operation not permitted. Further logging suppressed.

114 May 22 19:59:39 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

115 May 22 20:00:14 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: path = /System/Library/LaunchAgents/com.apple.FirmwareUpdateHelper.plist, caller = loginwindow.88, error = 138: Service cannot be loaded on this hardware

116

117 Console log

118

119 May 16 12:27:19 fontd: Failed to compile sql statement (87), "INSERT OR ABORT INTO font_table VALUES( NULL, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? );"

120 May 16 12:27:19 fontd: Failed to compile sql statement (88), "INSERT OR ABORT INTO dir_table VALUES( NULL, ?, ?, ?, ?, ? );"

121 May 16 12:27:19 fontd: Failed to compile sql statement (89), "INSERT OR ABORT INTO bookmarks_table VALUES( NULL, ?, ?, ? );"

122 May 16 12:27:19 fontd: Failed to compile sql statement (90), "DELETE FROM font_table WHERE font_column == ?;"

123 May 16 12:27:19 fontd: Failed to compile sql statement (91), "DELETE FROM dir_table WHERE dir_column == ?;"

124 May 16 12:27:19 fontd: Failed to compile sql statement (92), "UPDATE OR ABORT font_table SET flags_column == ( flags_column & ?) | ? WHERE font_column == ?;"

125 May 16 12:27:19 fontd: Failed to compile sql statement (93), "UPDATE OR ABORT dir_table SET flags_column == ( flags_column & ?) | ? WHERE dir_column == ?;"

126 May 16 12:27:19 fontd: Failed to compile sql statement (94), "INSERT INTO name_table VALUES( ?, ?, ? );"

127 May 16 12:27:19 fontd: Failed to compile sql statement (95), "INSERT INTO family_table VALUES( ?, ?, ? );"

128 May 16 12:27:19 fontd: Failed to compile sql statement (96), "INSERT INTO subfamily_table VALUES( ?, ?, ? );"

129 May 16 12:27:19 fontd: Failed to compile sql statement (97), "INSERT INTO fullname_table VALUES( ?, ?, ? );"

130 May 16 12:27:19 fontd: Failed to compile sql statement (98), "INSERT OR REPLACE INTO traits_table VALUES( ?, ?, ?, ?, ? );"

131 May 16 12:27:19 fontd: Failed to compile sql statement (99), "INSERT INTO loc_names_table VALUES( ?, ?, ?, ?, ?, ?, ?, ?, ? );"

132 May 16 12:27:19 fontd: Failed to compile sql statement (100), "INSERT OR REPLACE INTO charset_table VALUES( NULL, ? );"

133 May 16 12:27:19 fontd: Failed to compile sql statement (101), "INSERT INTO unicoderanges_table VALUES( ?, ?, ?, ?, ? );"

134 May 16 12:27:19 fontd: Failed to compile sql statement (102), "INSERT INTO language_table VALUES( ?, ?, ? );"

135 May 16 12:27:19 fontd: Failed to compile sql statement (103), "INSERT INTO varaxis_table VALUES( ?, ?, ?, ?, ?, ?, ? );"

136 May 16 12:27:19 fontd: Failed to compile sql statement (104), "INSERT INTO varinstance_table VALUES( ?, ?, ? );"

137 May 16 12:27:19 fontd: Failed to compile sql statement (105), "INSERT OR REPLACE INTO lwfn_table VALUES( ?, ? );"

138 May 16 12:27:19 fontd: Failed to compile sql statement (106), "INSERT INTO psname_aliases_table VALUES( ?, ?, ? );"

139 May 16 12:27:19 fontd: Failed to compile sql statement (107), "INSERT OR REPLACE INTO format_table VALUES( ?, ? );"

140 May 16 12:27:19 fontd: Failed to create font store at path /var/folders/yy/xvcn7dpj7dv9wb4bkjqrshgr0000gn/C/com.apple.FontRegistry/fontreg istry.user, trying alternative

141 May 16 12:27:19 fontd: Failed to create alternative font store at path /tmp/fontregistry.user, falling back to in-memory store

142 May 16 12:27:20 fontd: XType - wal checkpoint: 0, -1, -1.

143 May 16 12:53:35 fontd: Failed to open read-only database, regenerating DB

144

145 System services loaded

146

147 com.apple.logd

148 - status: 1

149 com.apple.watchdogd

150

151 Login services loaded

152

153 com.google.keystone.user.agent

154

155 Contents of Library/LaunchAgents/com.google.keystone.agent.plist

156 - mod date: May 22 12:44:22 2016

157 - size (B): 805

158 - checksum: 4232280612

159

160 <?xml version="1.0" encoding="UTF-8"?>

161 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

162 <plist version="1.0">

163 <dict>

164 <key>Label</key>

165 <string>com.google.keystone.user.agent</string>

166 <key>LimitLoadToSessionType</key>

167 <string>Aqua</string>

168 <key>ProgramArguments</key>

169 <array>

170 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.** ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

171 <string>-runMode</string>

172 <string>ifneeded</string>

173 </array>

174 <key>RunAtLoad</key>

175 <true/>

176 <key>StartInterval</key>

177 <integer>3623</integer>

178 <key>StandardErrorPath</key>

179 <string>/dev/null</string>

180 <key>StandardOutPath</key>

181 <string>/dev/null</string>

182 </dict>

183 </plist>

184

185 User login items

186

187 iTunesHelper

188 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

189

190 iCloud services

191

192 CONTACTS

193 CALENDAR

194 REMINDERS

195 NOTES

196 FIND_MY_MAC

197

198 iCloud errors

199

200 comapple.CloudPhotosConfiguration 35

201 cloudphotosd 27

202 Finder 21

203 CallHistorySyncHelper 18

204 cloudd 8

205 brctl 4

206 Safari 4

207 comapple.preferences.icloud.remoteservice 3

208 Reminders 2

209 comapple.InputMethodKit.TextReplacementService 1

210 accountsd 1

211

212 Continuity errors

213

214 sharingd 110

215 useractivityd 1

216

217 Restrictive permissions: 15

218

219 Bundles

220

221 /Library/Internet Plug-Ins/Quartz Composer.webplugin

222 - com.apple.QuartzComposer.webplugin

223 - Software Signing

224 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.885/_platform_specific/mac_x64/widevine cdmadapter.plugin

225 - NA

226

227 Library paths

228

229 /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.885/_platform_specific/mac_x64/libwidev inecdm.dylib

230

231 Non-loading kernel extensions

232

233 /System/Library/Extensions/AppleOSXUSBNCM.kext

234 - com.apple.driver.AppleOSXUSBNCM

235 - Software Signing

236

237 Elapsed time (sec): 6450

Reply

Answer 9

Linc Davis

Level 10

209,739 points

May 22, 2016 1:19 PM in response to frozen.ice

You may be dealing with a hardware fault. I can't be more specific.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keep your confidential data secure during hardware repair.

Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 10

frozen.ice Author

Level 1

12 points

May 22, 2016 1:29 PM in response to Linc Davis

I also intitially thought it was a hardware problem. Thanks for your help! 🙂 I just want to know, based on what did you conclude that it was a hardware problem?

Reply

Answer 11

Linc Davis

Level 10

209,739 points

May 22, 2016 1:34 PM in response to frozen.ice

Your description and the test results. You should not take my word for it. Have the machine tested by an Apple-certified technician. Good luck.

Reply

Answer 12

May 22, 2016 1:46 PM in response to frozen.ice

If using Wi-Fi be certain you have set the TCP-IP sub-pane in:

system preferences > network > Wi-Fi > Advanced >TCP-IP

... for use of EITHER IPv4 or IPv6, but not BOTH. In ordinary home and ordinary small office use, IPv6 should be set to "Link-local Only" or "Off", unless you have a very different sort of network than usual.

There is nothing in your reports that convinces me that you may have any problem with this, but several long-running freezing problems have recently been resolved by limiting IPv6 in this way.

Reply

Answer 13

etresoft

Level 9

56,948 points

May 22, 2016 1:54 PM in response to frozen.ice

Hello frozen.ice,

Considering you still have poor performance even after erasing your hard drive, the hard drive is almost certainly failing. I suggest taking the machine to an Authorized Apple Service provider (https://locate.apple.com/). In your case, I recommend a 3rd party instead of Apple. Apple would fix the machine, for a price. But an independent service centre may install an SSD. I don't know if Apple will do that or not, but an independent shop should. A 500 GB SSD should cost about $200 and take about 10 minutes to install into your machine. As long as you have the machine open, may as well upgrade the RAM too. With an SSD, the machine will boot up in seconds and run about 5 times faster than it did when it was new.

Reply

Answer 14

frozen.ice Author

Level 1

12 points

Jun 12, 2016 3:27 AM in response to etresoft

Hello etresoft,

So I took it to iStore and the technicians concluded it was a HDD fault and it needs to be replaced. They quoted me approximately $350 which I rejected. I bought a new SSD and installed El Capitan on it. After inserting it in the Macbook, it was not picking up the SSD. So I tried booting it externally using a SATA to USB cable and it worked. Thereafter I used the old HDD externally and that also worked perfectly. So it seems like the problem was with the SATA cable inside.

Reply

Answer 15

etresoft

Level 9

56,948 points

Jun 12, 2016 7:38 AM in response to frozen.ice

Hello frozen.ice,

I'm curious. I was that an actual Apple store? And was that the price to replace your current hard drive with another, identical hard drive? Or were they offering to give you an SSD for that price? You would have to find a new SATA cable "on the internet".

Reply