My MacBook Pro restarts and seemingly installs software on its own with out prompting me or allowing me to save or close things. This has only started happening since El Capitan was installed on my computer. How do I stop it doing this, its REALLY annoying?
MacBook Pro
Download and post an Etrecheck report:
http://www.etresoft.com/etrecheck
What specific software has been installed?
Ciao.
Im not even sure exactly what or if it's updating, but it shuts down without warning and restarts to the apple screen with the installing bar below it
What am I doing with any of this information?
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-23 19:53:23
Download EtreCheck from https://etrecheck.com
Runtime 2:16
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 668
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X El Capitan 10.11.3 (15D21) - Time since boot: about one day
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (148.06 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 1
Mac App Store and identified developers
[not loaded] 6 Apple tasks
[loaded] 164 Apple tasks
[running] 66 Apple tasks
[failed] com.apple.Kerberos.digest-service.plist
[not loaded] 45 Apple tasks
[loaded] 158 Apple tasks
[running] 84 Apple tasks
[running] net.juniper.pulsetray.plist (2016-05-23) [Support]
[loaded] com.ea.origin.ESHelper.plist (2016-05-07) [Support]
[running] net.juniper.AccessService.plist (2016-05-23) [Support]
[loaded] net.juniper.UninstallPulse.plist (2016-05-23) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-16) [Support]
[loaded] info.stovell.KeepDriveSpinning.UNTITLED.plist (2016-04-03) [Support]
[loaded] info.stovell.KeepDriveSpinning.VIEWING.plist (2016-04-13) [Support]
[running] net.juniper.SetupClient.plist (2016-05-22) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uTorrent Application (/Applications/uTorrent.app)
[loaded] com.bittorrent.uTorrent.85152
[running] net.juniper.Junos-Pulse.115872
[loaded] 400 Apple tasks
[running] 180 Apple tasks
Default Browser: 601 - SDK 10.11 (2016-01-14)
QuickTime Plugin: 7.7.3 (2016-01-14)
None
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 351.19 GB
Destinations:
Time Machine Backups [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 351.19 GB X 3)
30% Google Chrome Helper(8)
29% mdworker(20)
11% Google Chrome
6% WindowServer
4% kernel_task
1.21 GB Google Chrome Helper(8)
519 MB kernel_task
340 MB mdworker(20)
172 MB Google Chrome
111 MB QuickLookSatellite(2)
213 MB Free RAM
3.79 GB Used RAM (1.15 GB Cached)
34 MB Swap Used
May 22, 2016, 08:41:14 PM Self test - passed
May 22, 2016, 04:07:11 PM ~/Library/Logs/DiagnosticReports/The Sims 4_2016-05-22-160711_[redacted].crash
com.ea.mac.thesims4 - /Applications/The Sims 4.app/Contents/MacOS/The Sims 4
This is what I see of interest on the Etrecheck report:
You have a torrent application. Get rid of it because that is a good way of introducing malware into the MBP.
Sims 4 crashed your MBP, do you need it?
You have two applications that I am not familiar with: Juniper and Stovell. What are they and you you need them?
Google Chrome and its various parts is using a lot of the CPU resources. It is a glutton among browsers, so consider using another browser such as Safari, Firefox or Opera.
Reset the SMC and the NVRAM:
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
Then try a safe boot:
https://support.apple.com/en-us/HT201262
Any change for the better?
Ciao.
13trem wrote:
Im not even sure exactly what or if it's updating, but it shuts down without warning and restarts to the apple screen with the installing bar below it
Are you certain that you are NOT seeing the safe sleep progress bar?
If you see a progress bar when your Mac wakes from sleep - Apple Support
Computer restarting software on it's own
