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Helpful answers
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May 24, 2016 1:01 PM in response to wlacorraby Carolyn Samit,Hi,
Your PC must be running the latest version of iTunes ...
- Open iTunes.
- If the menu bar isn't showing, hold down the Control and B keys to show it. Learn more about the iTunes for Windows menu bar.
- From the menu bar, choose Help > Check for Updates.
- Follow the prompts to install the latest version.