conniefromkenwood wrote:
I have a virus on my computer. whenever I go to a site like Kiva or ebay (sites that are selling something) I get a pop up and can't procede. How do I get rid of this?
As Allan pointed out, you don't have a virus, as there are no viruses for OS X currently floating around. You either have adware installed on your computer, which will cause the pop-ups, or you're encountering a browser hijacker. To get rid of the browser hijacker, quit Safari, then start it in Safe Mode by holding down the Shift key as you click on the icon in your Dock. This prevents previously opened tabs/windows from reopening.
To get rid of the adware, you have two options:
- Download Malwarebytes' Anti-Malware for Mac. It was developed by a trusted and respected contributor here. It's a simple, non-intrusive program that deletes known malware/adware from your hard drive. That's all it does. It doesn't add anything and it doesn't take away anything else. Unlike anti-virus programs, it doesn't run in the background of your computer, using up resources, and also unlike anti-virus programs (which are unnecessary on Macs), it doesn't actively prevent malware or adware infections. Its sole purpose is removing them.
- Restart your computer. According to a change made on April 26, 2016 to the following support article, El Capitan removes adware, but only at login. Stop pop-up ads in Safari - Apple Support