conniefromkenwood

Q: How to get rid of a virus on my computer.

I have a virus on my computer.  whenever I go to a site like Kiva or ebay (sites that are selling something) I get a pop up and can't procede.  How do I get rid of this?

MacBook Pro (13-inch Mid 2009), OS X El Capitan (10.11.3)

Posted on May 22, 2016 10:44 AM

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Q: How to get rid of a virus on my computer.

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  • by Allan Eckert,Solvedanswer

    Allan Eckert Allan Eckert May 22, 2016 11:18 AM in response to conniefromkenwood
    Level 9 (53,700 points)
    Desktops
    May 22, 2016 11:18 AM in response to conniefromkenwood

    Your Mac does not have a virus.

     

    If you force quit Safari and the restart it with the Shift key depressed that should stop the Javascript.

  • by macjack,

    macjack macjack May 22, 2016 10:48 AM in response to Allan Eckert
    Level 9 (55,709 points)
    Mac OS X
    May 22, 2016 10:48 AM in response to Allan Eckert

    There are no viruses that can attack your Mac. AV software developers are selling a cure for a disease that doesn't exist. And they are renowned for borking Mac systems.

    A Mac can pick up browser pop-ups and the like, but not if you just use common sense. You really have to actively invite some malware in for it to happen. That means downloading and knowingly giving your password for it to download. Mac provides all the protection you need with SIP (System Integrity Protection). If you do happen to download adware use MalwareBytes.to get rid of it.

    About System Integrity Protection on your Mac - Apple Support

    Also, stay away from programs that purport to "clean your Mac". Your Mac needs no cleaning, all that is taken care of quite well by the system

  • by conniefromkenwood,Helpful

    conniefromkenwood conniefromkenwood May 22, 2016 11:19 AM in response to conniefromkenwood
    Level 1 (8 points)
    Mac OS X
    May 22, 2016 11:19 AM in response to conniefromkenwood

    Thank you so much.  I did what you suggested and it WORKED. 

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman May 22, 2016 11:21 AM in response to conniefromkenwood
    Level 6 (15,398 points)
    May 22, 2016 11:21 AM in response to conniefromkenwood
  • by conniefromkenwood,

    conniefromkenwood conniefromkenwood May 22, 2016 11:21 AM in response to macjack
    Level 1 (8 points)
    Mac OS X
    May 22, 2016 11:21 AM in response to macjack

    Thank you for this information.  I appreciate getting the information.

  • by pinkstones,

    pinkstones pinkstones May 22, 2016 11:25 AM in response to conniefromkenwood
    Level 5 (4,209 points)
    Safari
    May 22, 2016 11:25 AM in response to conniefromkenwood

    conniefromkenwood wrote:

     

    I have a virus on my computer.  whenever I go to a site like Kiva or ebay (sites that are selling something) I get a pop up and can't procede.  How do I get rid of this?

     

    As Allan pointed out, you don't have a virus, as there are no viruses for OS X currently floating around.  You either have adware installed on your computer, which will cause the pop-ups, or you're encountering a browser hijacker.  To get rid of the browser hijacker, quit Safari, then start it in Safe Mode by holding down the Shift key as you click on the icon in your Dock.  This prevents previously opened tabs/windows from reopening.

     

    To get rid of the adware, you have two options:

     

    • Download Malwarebytes' Anti-Malware for Mac.  It was developed by a trusted and respected contributor here.  It's a simple, non-intrusive program that deletes known malware/adware from your hard drive.  That's all it does.  It doesn't add anything and it doesn't take away anything else. Unlike anti-virus programs, it doesn't run in the background of your computer, using up resources, and also unlike anti-virus programs (which are unnecessary on Macs), it doesn't actively prevent malware or adware infections.  Its sole purpose is removing them.
    • Restart your computer.  According to a change made on April 26, 2016 to the following support article, El Capitan removes adware, but only at login.  Stop pop-up ads in Safari - Apple Support
  • by Linc Davis,

    Linc Davis Linc Davis May 22, 2016 1:40 PM in response to conniefromkenwood
    Level 10 (207,995 points)
    Applications
    May 22, 2016 1:40 PM in response to conniefromkenwood

    There is no virus, and you should never use any kind of "anti-virus" or "anti-malware" software on a Mac for any reason. That's how you cause problems, not how you solve them.

  • by pinkstones,

    pinkstones pinkstones May 22, 2016 1:43 PM in response to Linc Davis
    Level 5 (4,209 points)
    Safari
    May 22, 2016 1:43 PM in response to Linc Davis

    Linc Davis wrote:

     

    There is no virus, and you should never use any kind of "anti-virus" or "anti-malware" software on a Mac for any reason. That's how you cause problems, not how you solve them.

     

    This is incorrect.  Anti-virus programs and Malwarebytes are not the same kind of entity and they should not be treated the same, as they perform two wildly different functions and operate in two wildly different ways.  This is like comparing a Rolls Royce to a shoe.