LuigiBenetton

Q: safari pdf download doesn't work

It's been a few years since the last time I could download PDFs from Safari.

 

My workaround: print the page and use the Mac's PDF generator to create the PDF on my computer.

 

The issue: when you view a PDF in Safari and move the mouse pointer towards the bottom of the window, icons appear. One of those icons should let you download the PDF. When I click it, nothing happens.

 

Here are the results of EtreCheck. Any assistance would be appreciated.

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-22 20:37:58

Download EtreCheck from https://etrecheck.com

Runtime 2:24

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

Description:

Mail often slow

Contacts don’t show groups right away

occasional random slowdowns.

 

Hardware Information:

    MacBook Pro (15-inch, Mid 2010)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro6,2

    1 2.4 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 468

 

Video Information:

    Intel HD Graphics

    NVIDIA GeForce GT 330M - VRAM: 256 MB

        Color LCD 1680 x 1050

        iMac 2560 x 1440

 

System Software:

    OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day

 

Disk Information:

    OWC Mercury Electra 3G SSD disk0 : (480.1 GB) (Solid State - TRIM: No)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 478.87 GB (108.02 GB free)

            Core Storage: disk0s2 479.24 GB Online

 

    MATSHITADVD-R   UJ-898   ()

 

USB Information:

    Apple Card Reader

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM2070 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. iPod

    Apple Computer, Inc. IR Receiver

    Apple Inc. Built-in iSight

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /Applications/Parallels Desktop.app

    [not loaded]    com.parallels.kext.hypervisor (10.3.0 29227 - SDK 10.7 - 2015-10-15) [Support]

    [not loaded]    com.parallels.kext.netbridge (10.3.0 29227 - SDK 10.7 - 2015-10-15) [Support]

    [not loaded]    com.parallels.kext.usbconnect (10.3.0 29227 - SDK 10.7 - 2015-10-15) [Support]

    [not loaded]    com.parallels.kext.vnic (10.3.0 29227 - SDK 10.7 - 2015-10-15) [Support]

 

        /Incompatible Software/Parallels Access.app

    [not loaded]    com.parallels.virtualsound (1.0 22731.929773 - SDK 10.6 - 2014-01-10) [Support]

 

        /Library/Extensions

    [loaded]    com.avatron.AVExFramebuffer (3.0.1 - SDK 10.11 - 2016-05-16) [Support]

    [loaded]    com.avatron.AVExVideo (3.0.1 - SDK 10.11 - 2016-05-16) [Support]

    [loaded]    com.displaylink.driver.DisplayLinkDriver (2.5 (68993) - SDK 10.9 - 2016-05-16) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.livescribe.kext.LivescribeSmartpen (1.0 - 2016-05-16) [Support]

    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74 - 2016-05-16) [Support]

    [loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74 - 2016-05-16) [Support]

    [not loaded]    com.techsmith.TACC (1.0.2 - SDK 10.8 - 2016-05-16) [Support]

 

System Launch Agents:

    [not loaded]    9 Apple tasks

    [loaded]    146 Apple tasks

    [running]    65 Apple tasks

    [killed]    18 Apple tasks

    18 processes killed due to insufficient RAM

 

System Launch Daemons:

    [not loaded]    43 Apple tasks

    [loaded]    158 Apple tasks

    [running]    77 Apple tasks

    [killed]    13 Apple tasks

    13 processes killed due to insufficient RAM

 

Launch Agents:

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-05-21) [Support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]

    [loaded]    com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]

    [running]    com.brother.LOGINserver.plist (2015-01-14) [Support]

    [not loaded]    com.displaylink.useragent-prelogin.plist (2016-02-11) [Support]

    [running]    com.displaylink.useragent.plist (2016-02-11) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2015-02-16) [Support]

    [failed]    com.rim.BBAlbumArtCacher.plist (2012-12-29) [Support]

    [failed]    com.rim.BBLaunchAgent.plist (2012-12-29) [Support]

    [not loaded]    com.teamviewer.teamviewer.plist (2014-04-08) [Support]

    [not loaded]    com.teamviewer.teamviewer_desktop.plist (2014-04-08) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]

    [not loaded]    com.adobe.SwitchBoard.plist (2014-07-31) [Support]

    [running]    com.adobe.adobeupdatedaemon.plist (2016-02-13) [Support]

    [loaded]    com.adobe.agsservice.plist (2015-09-25) [Support]

    [running]    com.displaylink.displaylinkmanager.plist (2016-02-11) [Support]

    [running]    com.fitbit.galileod.plist (2012-10-05) [Support]

    [running]    com.livescribe.PenCommService.plist (2015-10-14) [Support]

    [loaded]    com.marketcircle.daylite.accessd.plist (2016-04-05) [Support]

    [loaded]    com.marketcircle.daylite.attachmentd.plist (2016-04-05) [Support]

    [loaded]    com.marketcircle.daylite.backupd.plist (2016-04-05) [Support]

    [running]    com.marketcircle.daylite.cardcald.plist (2016-04-05) [Support]

    [running]    com.marketcircle.daylite.portsd.plist (2016-04-05) [Support]

    [loaded]    com.marketcircle.daylite.staged.plist (2016-04-05) [Support]

    [loaded]    com.marketcircle.daylite.touchd.plist (2016-04-05) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2013-01-17) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2015-02-16) [Support]

    [failed]    com.rim.BBDaemon.plist (2012-12-29) [Support]

    [loaded]    com.sharpcast.xfsmond.plist (2016-03-31) [Support]

    [running]    com.sonos.SonosLibraryServer.plist (2016-04-27) [Support]

    [not loaded]    com.teamviewer.teamviewer_service.plist (2014-04-08) [Support]

 

User Launch Agents:

    [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-07-31) [Support]

    [failed]    com.adobe.ARM.[...].plist (2013-02-07) [Support]

    [loaded]    com.adobe.ARM.[...].plist (2013-02-25) [Support]

    [loaded]    com.adobe.ARM.[...].plist (2015-11-17) [Support]

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-05-19) [Support]

    [not loaded]    com.marketcircle.daylite.dlbackuppersonal.plist (2016-05-06) [Support]

    [loaded]    com.marketcircle.daylite.pidclear.plist (2013-02-07) [Support]

    [failed]    com.nchsoftware.fastfox.plist (2016-04-23) [Support]

    [loaded]    com.parallels.mobile.startgui.launchagent.plist (2014-01-11) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Flux    Application  (~/Applications/Flux.app)

    RescueTime    Application  (/Applications/RescueTime.app)

    Activity Monitor    Application Hidden (/Applications/Utilities/Activity Monitor.app)

    SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

    Air Display Host    Application  (/Applications/Air Display Host.app)

    SugarSync    Application Hidden (/Applications/SugarSync.app)

    TeamViz    Application  (/Applications/TeamViz.app)

    ScanSnap Manager    Application Hidden (/Applications/ScanSnap/ScanSnap Manager.app)

    Livescribe AutoLaunch    Application  (/Applications/Echo Desktop.app/Contents/MacOS/Pen Auto Launcher.app)

 

Other Apps:

    [running]    GR26KTJYTV.com.marketcircle.Daylite-Helper

    [loaded]    J8RPQ294UB.com.skitch.SkitchHelper

    [running]    com.PomodoroApp.PomodoroApp.112992

    [running]    com.adobe.CCXProcess.229472

    [running]    com.adobe.acc.AdobeDesktopService.147872.D05DA27A-F601-4E84-8D33-E927DF18956E

    [running]    com.adobe.accmac.148192

    [running]    com.brother.utility.NETserver.145952

    [running]    com.brother.utility.USBserver.145632

    [running]    com.evernote.EvernoteHelper

    [running]    com.ideasoncanvas.MindNodeMac.85152

    [running]    com.marketcircle.daylite.312992

    [loaded]    com.marketcircle.persistence.autoupdate

    [running]    com.rescuetime.RescueTime.103072

    [running]    org.herf.Flux.131232

    [loaded]    417 Apple tasks

    [running]    190 Apple tasks

    [killed]    34 Apple tasks

 

Internet Plug-ins:

    o1dbrowserplugin: 5.2.4.18058 (2014-04-07) [Support]

    Default Browser: 601 - SDK 10.11 (2016-05-16)

    Flip4Mac WMV Plugin: 3.2.0.16   - SDK 10.8 (2014-01-14) [Support]

    AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-07-31) [Support]

    AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-13) [Support]

    Silverlight: 5.1.30514.0 - SDK 10.6 (2015-02-16) [Support]

    QuickTime Plugin: 7.7.3 (2016-05-16)

    iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-17)

    googletalkbrowserplugin: 5.2.4.18058 (2014-03-14) [Support]

    SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-11) [Support]

    AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]

    JavaAppletPlugin: Java 8 Update 73 build 02 (2016-03-03) Check version

 

User internet Plug-ins:

    WebEx64: 1.0 - SDK 10.6 (2015-05-14) [Support]

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-07-04) [Support]

    Picasa: 1.0 - SDK 10.4 (2013-07-28) [Support]

    ZoomUsPlugIn: 3.0.45740.0815 - SDK 10.9 (2014-08-25) [Support]

 

Safari Extensions:

    Shortly - Zhusee (ZZHC Studio) - http://zzhc.org/shortly/ (2015-01-09)

    ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2016-02-18)

    Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)

    Evernote Web Clipper - Evernote Corp. - http://evernote.com (2016-02-18)

    Open in Internet Explorer - Parallels - http://www.parallels.com (2015-10-15)

 

Audio Plug-ins:

    EcammAudioLoader: 1.0.4 - SDK 10.11 (2016-05-19) [Support]

    CallRecorder: v2.6 - SDK 10.11 (2016-05-19) [Support]

 

3rd Party Preference Panes:

    Flip4Mac WMV (2014-01-14) [Support]

    FUSE for OS X (OSXFUSE) (2013-11-22) [Support]

    Java (2016-03-03) [Support]

 

Time Machine:

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 478.87 GB Disk used: 370.85 GB

    Destinations:

        TM_ Backups [Local]

        Total size: 499.76 GB

        Total number of backups: 51

        Oldest backup: 2016-02-16, 14:31

        Last backup: 2016-05-20, 11:39

        Size of backup disk: Too small

            Backup size 499.76 GB < (Disk used 370.85 GB X 3)

 

Top Processes by CPU:

        10%    WindowServer

         7%    kernel_task

         5%    coreaudiod

         1%    com.apple.WebKit.WebContent(5)

         1%    iTunes

 

Top Processes by Memory:

    1.19 GB    kernel_task

    1.17 GB    com.apple.WebKit.WebContent(5)

    393 MB    mdworker(15)

    205 MB    mds_stores

    180 MB    Safari

 

Virtual Memory Information:

    77 MB    Free RAM

    7.92 GB    Used RAM (1.17 GB Cached)

    397 MB    Swap Used

 

Diagnostics Information:

    May 21, 2016, 01:11:44 PM    Self test - passed

    May 20, 2016, 01:08:35 PM    /Library/Logs/DiagnosticReports/Mail_2016-05-20-130835_[redacted].cpu_resource. diag [Details]

        /Applications/Mail.app/Contents/MacOS/Mail

MacBook Pro, OS X El Capitan (10.11.5)

Posted on May 22, 2016 6:02 PM

Close

Q: safari pdf download doesn't work

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 22, 2016 8:16 PM in response to LuigiBenetton
    Level 10 (120,962 points)
    Apple Music
    May 22, 2016 8:16 PM in response to LuigiBenetton

    Hi..

     

    Troubleshoot Safari extensions and third party plug-ins. There are numerous plug-ins installed so any one of them could be causing a conflict with Safari / PDF's.

     

    Instructions here > If Safari is slow, stops responding, quits unexpectedly, or has other issues

  • by VikingOSX,

    VikingOSX VikingOSX May 22, 2016 8:20 PM in response to LuigiBenetton
    Level 7 (20,633 points)
    Mac OS X
    May 22, 2016 8:20 PM in response to LuigiBenetton

    When you install Adobe Acrobat Pro, or Acrobat Reader DC, these install PDF browser plug-in software that suppresses the normal Safari PDF plug-in. The panel of which you speak, at center bottom of a browser displayed PDF, does not have a download link on it. The PDF has already downloaded, and is displayed in the browser. Use the floppy disk icon on the left end of this panel to save the PDF from your browser to your preferred location on disk.

    Screen Shot 2016-05-22 at 10.55.55 PM.jpg

     

    If you want to download a PDF without opening it in your browser, then right-click on the PDF link, and choose Download Linked File As… . It is always a good idea to have the Safari Status bar on, and roll your mouse over the indicated PDF link to ensure that it ends in .pdf, and not some other extension.

     

    Your Etrecheck report in a nutshell tells me that you are attempting to run too much stuff concurrently and running out of your 8 GB of RAM. That caused you to swap, and the report was run while Spotlight indexing was at full tilt. You have a bunch of things running, or attempting to run that you should take inventory and ask yourself what is necessary, and what can be removed. However, the Etrecheck report does not address your misinterpretation of the Adobe PDF plug-in interface.