I am having a problem logging into facebook with safari 9.1

Question

I am having a problem logging into facebook with safari 9.1

I am running OS 10.11.14 with Safari 9.1. When I try to login to facebook I get the message that I need to login repeatedly. When I try to login, I then am either able to see that I am indeed logged into FB for a brief time, before getting the login again, or I am redirected to another page telling me that my request cannot be processed. I have tried resetting Safari (repeatedly), disabling extensions, disabling, then re-enabling cookies. I can get it to work from the mobile site through Safari on the computer, but can't get the desktop site to work. Any thoughts? I am getting a bit frustrated. The problem arose a couple of days ago.

Posted on May 22, 2016 3:57 PM

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Answer 1

May 22, 2016 8:12 PM in response to Janelle Clark

Hi,

First update your Mac to OS X v10.11.5. Open the App Store then select Updates from the menu.

After that update is installed, go to Safari > Preferences then select the Privacy tab then click: Remove All Website Data

Then see if you can login to Facebook.

If not, you may have a third party plug-in installed that's causing a conflict. It’s easy to troubleshoot. Plug-ins are not the same as extensions.

Help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues

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Answer 2

Eric Root

Level 10

685,299 points

May 23, 2016 6:16 AM in response to Janelle Clark

If the above doesn't work, log off the website, try going to Safari/Preferences/Privacy and delete the Facebook cookie. Then try to log on again.

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Answer 3

May 23, 2016 10:15 PM in response to Carolyn Samit

I have done this, although the article was helpful in finding specific plugin files, but the problem still is happening. I normally can figure out how to fix problems such as this, but I am very stuck this time. I have disabled, then uninstalled all extensions, plugins, history, and cookies, all to no avail.

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