iPhone

iPhone disabled, connect to iTunes; recovery mode doesn't work and the latest iTunes does not recognize my phone...please help!

iPhone 6, iOS 9.3.2

Posted on May 23, 2016 12:54 AM

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6 replies

May 23, 2016 1:32 AM in response to D.Cohen

Thanks it help a bit, but my main concern here is that when iTunes attempts to connect to my iPhone it says the following: "iTunes could not connect to the iPhone 'iPhone' because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes." Wait, but I can't really login and enter my passcode because my phone is completely disabled. All I want here is to completely recover my iPhone and start from scratch...how can I do that?

May 23, 2016 1:35 AM in response to gcamberos

My main concern/issue here is that when iTunes attempts to connect to my iPhone, it says the following: "iTunes could not connect to the iPhone 'iPhone' because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes." Wait a minute, but I can't really login and enter my passcode because my phone is completely disabled. All I want here is to completely recover my iPhone, erase everything, and start from scratch...that simple, how can I do that?

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