Q: Smart keyboard ipad pro lost connection
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May 24, 2016 9:25 AMby brenden dv,Hi Budi73,
Welcome to the Apple Support Communities! I'm sorry to hear that you are having these issues with your iPad Pro and your Smart Keyboard. Since the Smart Keyboard uses the Smart Connector contacts on the side of your iPad Pro, if you are having issues with intermittent or lost connections, you may want to check the contacts as outlined in the following article:
Get help
If your iPad Pro doesn't detect your Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:
- Make sure that your iPad Pro and Smart Keyboard are in the Type position.
- Remove the Smart Keyboard from your iPad Pro.
- Restart your iPad Pro.
- Reconnect the Smart Keyboard.
Use your Smart Keyboard with iPad Pro - Apple Support
Regards
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May 24, 2016 10:00 AMby Budi73,HI thanks for the reply
i already follow as your instruction. i will show the picture below. The only things that worked is when i restart my ipad pro. But its very common like this and very annoying to always restart my ipad pro when i need to use the keyboard. Is there any quick method for reconnecting?
Thanks
edit: oh one more things that in setting ipad pro at "General" > there is no showing "Hardware Keyboard" when i am in the 'type' position. Even i try to plug my keyboard then attach it again its still didnt show. It will show each time i restart my ipad pro but after a while its gone again (like in hours when ipad pro in sleep mode)
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May 24, 2016 2:15 PMby brenden dv,Hi Budi73,
Thank you for using the Apple Support Community. I'm sorry to hear that those steps weren't more helpful. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Regards
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May 25, 2016 4:07 PMby cobra1OnE,I use with my iPad Pro 9.7 " exactly the same problem with the Smart Keyboard . If I iPad Pro 9.7 " have a while in standby loses the iPad Pro to connect to the Smart Keyboard , and can no longer be the Keyboard until the iPad reboots . After restarting everything works again smoothly . When the keyboard is not in use but then again about 1 hour , it does not go back . The problem also emerges only when the iPad Pro is the Keyboard Dock .
I have also made an attempt . When the iPad Pro 9.7 " , the keyboard does not recognize then I wanted to know if it but then the great keyboard from iPad Pro 12.9 " recognizes . This is no longer even recognized . Only after restarting it goes .
It is installed 9.3.2 iOS . Please Apple fixes the problem !
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May 26, 2016 10:14 AMby cobra1OnE,I tried again to isolate the problem and behold I found the solution .
It is up to Touch ID . Once Touch ID is turned on for iTunes purchases or to unlock the iPad then passes these errors that the keyboard is not recognized after a while .
So Apple fixes the problem with Touch ID .
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May 28, 2016 8:10 AMby cobra1OnE,Today there was again disconnects the keyboard when the battery is below 30% was . As long as I have recharged there were disconnections . After a reboot , I could fix it again . Now after charging the battery is all right again.
Under Diagnosis Notice I have many MAUpdate messages . Hope Apple solves the problems yet .
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May 29, 2016 10:15 PMby cchia123,i Have similar issue with the Smart Keyboard 9.7, or maybe even worse. It started when my Smart Keyboard suddenly become unresponsive to my iPad Pro. I tried to restore my iPad Pro to factory setting and it only allows me to use my smart keyboard for few minutes before it suddenly become unresponsive again. Rebooting the iPad only helps temporaily as the keyboard become unresponsives again after a few minutes.
I tried to bring it to an apple store to get it check it out, but it isn't helpful. What the apple guy did is just restarting my iPad and try it out on the spot and it works. Only when I bring it back home, it stopped working Again. The constant failing of the Smart Keyboard and the need to reboot my iPad countless time make it frustrating and it is the worse experience I had with an apple product.
to those who is thinking of buying a Smart Keyboard or buying iPad Pro because of the smart keyboard, my advice to you is to DONT BUY IT. Believe me you will regret it.
