NimaG
Level 1 (17 points)
iTunes

Q: This is the second time I've opened iTunes since the upgrade. Each time another album disappears.

This is the second time I've opened iTunes since the upgrade. Each time another album disappears. If I search, I can find them, but they no longer appear with My Albums.

iMac, Mac OS X (10.5.7), Safari 4.0.1

Posted on May 23, 2016 1:16 AM

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NimaG

Q: This is the second time I've opened iTunes since the upgrade. Each time another album disappears.

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  • Helpful answers

  • by braden85,

    braden85 braden85 May 24, 2016 9:30 AM in response to NimaG
    Community Specialists
    May 24, 2016 9:30 AM in response to NimaG

    Hey there NimaG,

     

    I understand that you are seeing some issues with your albums in iTunes being moved around your library, which requires you to search for them. You may want to try the steps in this article to help you address this issue:

     

    If you don't see your content after you update iTunes - Apple Support

    https://support.apple.com/en-us/HT203225

     

    If this does not resolve the issue, would you mind posting more information about the behavior? Specifically, where are the albums being moved to if you have to search to find them? Are they being renamed? Are you still able to play the files? Is the information in your profile correct, and are you still on OS X version 10.5.7?

     

    Thanks for using the Apple Support Communities!

  • by NimaG,

    NimaG NimaG Jun 3, 2016 6:21 PM in response to braden85
    Level 1 (17 points)
    iTunes
    Jun 3, 2016 6:21 PM in response to braden85

    braden85, thank you for your reply.

    I tried to follow the instructions in the link. Including doing the latest update: iTunes 12.4.1. Now I'm screwed! I open iTunes and get NOTHING!  When I use the menu bar and: > Go - nimarosepiper - Music - iTunes - iTunes Music < it's all listed there. But I don't know/ understand how to get it into iTunes so I can access it and play it.

    Yes. I am still on OS X 10.5.7. I have a 2007 iMac refurbished in 2009. Yes, I need a new, up-to-date computer. I can't afford it...

    Everything I'm doing is just making me mad, upset, crazy.

    I may call my local, authorized Apple store and see if they can help. Maybe I can take it in to them on my next day off...

    Knowing that I am NOT adept at computers, even Macs, I am open to further help. Unless trying to follow it gets me more confused and screwed.

    Thanks again.

    Nima

  • by braden85,

    braden85 braden85 Jun 15, 2016 1:51 PM in response to NimaG
    Community Specialists
    Jun 15, 2016 1:51 PM in response to NimaG

    Hi again NimaG,

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - Apple - Support - Product Selection

     

    Cheers.

  • by Limnos,

    Limnos Limnos Jun 15, 2016 3:00 PM in response to NimaG
    Level 9 (53,685 points)
    Mac OS X
    Jun 15, 2016 3:00 PM in response to NimaG

    ASC user turingtest2 help document: Empty/corrupt iTunes library after upgrade/crash - https://discussions.apple.com/docs/DOC-6561

     

    If you don't see your content after updating iTunes  - https://support.apple.com/kb/HT203225