janfromnieuw amsterdam

Q: cannot open maps with my mouse normaly

When I click on my maps with the mouse it won't open,I have to click on the right sight from the mouse to open een menu,then I can open the map.

How can I make it work normally ?

 

Jan

MacBook Pro (13-inch Late 2011), iOS 9.3.2

Posted on May 23, 2016 2:54 AM

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Q: cannot open maps with my mouse normaly

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  • by pedro d,

    pedro d pedro d May 24, 2016 10:15 AM in response to janfromnieuw amsterdam
    Community Specialists
    May 24, 2016 10:15 AM in response to janfromnieuw amsterdam

    Hello there, Jan.

     

     

     

    It sounds like you're having issues with being able to launch Maps on your MacBook Pro using your Magic Mouse. The following Knowledge Base article offers up some good recommendations for erratic behavior from your mouse:

     

     

     

    If your pointer is jumpy when you use a trackpad, Magic Trackpad, or Magic Mouse

     

     

     

    Check your device's power

    Make sure your device's batteries aren't low. If you're using Magic Trackpad 2 or Magic Mouse 2, make sure its rechargeable battery is fully charged.

    Avoid accidental multiple touches on the surface

    Be sure only one part of your finger is touching the touch surface and that you're not resting your wrist on or very close to the surface. The touch surface might interpret this as your finger touching it and move the pointer in that direction.

    Keep touch surface dry and clean

    Moisture collecting on the touch surface can also cause this issue. Wiping off the surface of the trackpad or mouse with a cloth or tissue usually fixes this.

    If the issue goes away when you put a piece of paper between your finger and the touch surface, consider purchasing a Teflon applique to fit over the surface to prevent moisture from having direct contact with the touch surface. Before you install the Teflon applique, make sure the touch surface is clean and dry.

    Note that oil or lotion can also cause the same issue. You can clean your device's touch surface with a lint-free cloth lightly moistened with water.

    Remove jewelry

    Jewelry might also cause interference when you use a device with a touch surface. Try removing rings or bracelets and see whether the jumpy or erratic behavior disappears.

    Check the power adapter you're using with your Mac

    This behavior might happen if you use a power adapter made by a third-party company.

    If you're using one of these power adapters, unplug it and try running your Mac from battery power to see whether the pointer behaves correctly. If the device behaves normally while running from the battery, there might be an issue with your power adapter.

    Avoid wireless interference

    Bluetooth devices can act erratically when there's wireless interference. See Wi-Fi and Bluetooth: Potential sources of wireless interference for more information.

    Start your Mac in Safe Mode

    If none of the above resolves the issue, you can start in Safe Mode to rule out third-party software as a cause.

     

     

    Additionally, you can test the issue in another user by reviewing the information found in this article:

     

     

     

    How to test an issue in another user account on your Mac

     

     

     

    Thanks for reaching out to Apple Support Communities.

     

     

     

    Kind Regards.