I cannot hear audio on I phone after updating

Question

Level 1

4 points

I cannot hear audio on I phone after updating

After updating the latest version on my Iphone 5s I can barely hear when someone calls. In order to use I have to select speaker.

iPhone 5s, iOS 9.3.2

Posted on May 23, 2016 7:24 AM

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Answer 1

javaliga

Level 10

120,179 points

May 23, 2016 1:34 PM in response to nadicks

Try the steps in this article:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

If that doesn't help, follow the last step about contacting Apple Support or make an appointment at a Genius Bar in the local Apple Store.

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Answer 2

elcpu

Level 7

31,586 points

May 23, 2016 7:37 AM in response to nadicks

Try a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

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Answer 3

nadicks Author

Level 1

4 points

May 23, 2016 1:38 PM in response to nadicks

I used all suggestions to no avail. I believe that the audio from the ear piece has damage,the sound is very weak. I can hear from bottom speaker fine. The ring audio is ok and so it looks as if I have a hardware problem with the ear speaker. Many thanks for input as i used all in troubleshooting.

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