Having a problem opening e-mail
I'm having a problem opening my e-mail on our iMac . I have attempted to force quit several time to try and reopen and nothing. Any ideas?
User profile for user:
norm123
User level:
Community Specialist
Hi laurallei,
I understand that you are unable to open Mail on your iMac. Let's see if we can get that sorted out.
One of the first things I would start with is starting up your iMac in Safe Mode. This will clear out any caches and launch only the required kernel extensions. All you need to do is hold the Shift key until you see the Apple Logo and progress bar. Once you have logged in, try opening Mail to see if it launches. Take a look at the articles below to go over this and other troubleshooting options for issues with anything software related.
Mac OS X: How to troubleshoot a software issue
https://support.apple.com/en-us/HT201516
Have a good day!